As part of the plan to move into our new clinic I’ve been working on compiling a staff handbook. The task is now complete and I’ll be sharing the document with the team members.
The team at Philip Friel Advanced Dentistry is very important as part of the process of ensuring that our patients – whether coming for check-ups or for implant work – have a positive experience.
We want them to think that the clinic deserves 10/10 if they’re talking about us to their friends and family members.
Staff welfare is extremely important and as well as knowing what each of us is responsible for in the clinic it’s all part of a great recipe of ensuring that the team functions as a team.
When we’ve been designing the new clinic we’ve looked at each of the team members’ roles and ensured that the new facilities are created to ease the patient journey from appointment scheduling to eventual recall.