KLM (male, aged 56 years) “whole experience on a higher plain”

Over a period of time there had been problems with one of the teeth in my upper jaw. There had been various attempts by different dentists to ’mend‘ this tooth, with the final move of a crown being provided.

There was too little of the original tooth left, however and the crown broke in early autumn last year. This left a gap in my teeth which frequently made me feel self-conscious and uncomfortable, very aware of a gap – and with the problem of food becoming lodged in the space, which was uncomfortable and difficult to deal with inconspicuously when in others‘ company. I was referred to Dr Friel by my own dentist, who had suggested an implant (which he did not feel qualified to carry out) was a good solution to my missing tooth. I found that you were very clear and detailed in the explanations, which you gave about the treatment; that you answered my questions patiently and sympathetically. I was particularly pleased that when you mentioned that bone was used to reinforce that root, that you were immediately clear that, as I am a vegetarian, you would salvage some of my own bone to use. No teasing! (not always the experience I have had in relation to my views on what I eat).I felt very confident in your care – I‘m sure helped by your readiness to explain so clearly what was being done – and since my implant was completed I have escaped from the self-consciousness I had been experiencing. Your high standard of care and approachable manner put the whole experience on a higher plain than my impression of the dental care I have received (both in private and NHS practice) in recent years. Thank you.