EFK (female, aged 64) “complete confidence in Philip Friel‘s dental knowledge and skills”

Philip Friel is committed to excellence in his profession. He attends to the development of new materials and techniques, as evidenced by his being invited to give papers at prestigious international conferences. It is very reassuring for his patients to know that they are benefiting from treatment that is based on the best research available.

This professional interest extends to Phil‘s concern for his patients‘ health and wellbeing. I have had dental problems since I was a child – endless fillings and extractions, abcesses, and unattractive teeth. I can honestly say that, from the moment I registered as Phil‘s patient, I had what might be called a new lease of mouth! Phil gave me a meticulous appraisal of the current and future state of my teeth. Some time later, we discussed the possibility of a programme of implants and veneers. I received a detailed and unambiguous costing, ranging from Option 1 – do nothing, cost nothing – through a selection of improvements to a full re-working of the lower row. At no stage was I under pressure to opt for the most expensive treatment.

All my questions and anxieties were met with clear explanations and with sympathetic attention. This was my experience throughout the programme of implants and veneers. I appreciated it before the treatment, during the overall period and during the actual work, and subsequently, both in terms of aftercare and in terms of accessibility should there be queries.

I have complete confidence in Philip Friel‘s dental knowledge and skills. Also, it is important to me to know that he sees strictly dental matters as inseparable from social and personal issues. I feel much happier with my appearance when I laugh and smile, and the improvement has been noticed with approval by my most ruthlessly honest pals! Also, it is wonderful to know that I won‘t be sipping gruel when my dinner pals are enjoying pork crackling. Indeed, it was great to realise that dentist and patient shared an interest in good food!