Before I came here I was really at my wit's end. Eating had become unpleasant and painful because my bite was all wrong. Each time I would get one side of my mouth 'sorted' at the dentist something would go wrong elsewhere. So I was looking for a whole mouth solution. I knew it would be costly, more so than the NHS for sure, but I was prepared for it because it was necessary. My experience of the clinic has been extremely positive, from the moment you walk in the door you are made welcome by Karen and Siobhan in the reception area although any staff I had contact with were always kind, helpful and efficient. Philip was my main dentist but I had input from Liz and Glen too (major problems with these gnashers needed many fixers!), also Kasha who is quite simply the best, most interested dental nurse I have ever been under the case of. Between them they crowned, implanted, filled, cleaned and generally fixed my mouth. I can once again enjoy eating and basically forget about them when ordering food. I am so glad I came here.
MB Female 53 yrs
I cannot recommend Philip Friel Advanced Dentistry highly enough after being referred for an implant treatment.
The whole process from consultation to final crown fitting was dealt with in a professional and approachable manner from Phil and his team. I clearly understood the options available to me and time frames involved.
The treatment I received was first class and friendly, which made me relax through all the appointments.
The procedure all the way through was pain free and pleasant and the results are fantastic!! No gaps in my teeth anymore!
Many thanks to Phil, Kasia and the team
The experience I had – and continue to have at Philip Friel’s Advanced Dentistry is second to none. I have had complex treatment which was lengthy in time to carry out but from beginning to conclusion I was always kept informed of what was being done and what the next step would be. When I first attended the practice I met with Phil and we discussed a few treatment plans/options, these were then sent to me to consider in my own time as the work required was both lengthy and costly.
All the staff in the practice are friendly and professional, they always sought to meet my requirements as I could only attend evening appointments.
Throughout each step of my treatment plan I was always consulted and informed, the end result for me has been fantastic as for many years I had been very self conscious about my smile but that is no longer the case.
Many thanks indeed to Phil and his team.
As a 62 year old woman needing extensive dental treatment and being very particular about my smile, I have to say I was treated with courtesy, kindness, patience and professionalism at every visit to Philip's surgery.
I was always made to feel that my needs were being met and any worries I had were fully discussed and respected.
Philip has a lovely assistant Kasia who is very knowledgeable with a warm and understanding nature.
Siobhan on the desk, made me feel as if I belonged right from the start and Ian at the lab, went to great lengths to help create the smile I wanted - he's a very talented man!
I'm now a happy smiling 62 year old woman and I never felt a thing.
Everyone's smile is important and when a crown on my upper front incisor began to move I knew that dental surgery was my only option.
Having sought advice from my own dentist, the Dental Hospital and one other dental practice I decided to visit Philip Friel Advanced Dentistry to see what they would have to say. The ambiance of the waiting room, the professional hi-tech surgery and care and professionalism of the staff left me in no doubt that this would be very good visit and I would most probably have an excellent experience if I were to chose Philip Friel and his team to carry out the necessary procedures.
Listening to all advice it became clear that an implant would be the most favourable choice for a successful solution to the problem.
The efficient and caring attitude of all the PFAD team ensured that the therapy was carried out with all due care and professionalism that merit the title “Advanced Dentistry”
Nine months on, I have a new implant and 3 new crowns which allow me to smile and interact with others with renewed confidence.
Thank you PFAD ...a great job!
Overall rating for this dentist : I would recommend this practice to a friend
How satisfied were you with the time you had to wait for an appointment? : Very satisfied
Were you treated with dignity and respect by staff at the practice? : At all times
How satisfied were you that the dental practice involved you in decisions about your care? : Very satisfied
How satisfied were you with the information given by the practice on the cost of your treatment? : Very satisfied
How satisfied were you with the outcome of your treatment? : Very satisfied
What I liked : Everything to be honest - First class treatment which was conducted in a highly professional and friendly manner. I would like to thank Philip, Kasia and all the team for what was a surprisingly pleasant experience. I couldn\'t have wished for a better outcome and now I have a full compliment of teeth again!
What could have been improved : NA
Any other comments : NA
Please summarise your overall experience in a single sentence : Professional, painless and proficient.
Hi Phil. I write to thank you and Kasha and all your staff for the fantastic treatment and after care service I have received during my implant surgery. I do realise, having had Diabetes for 42 years, that the healing process takes twice as long but the end result is fantastic. Having suffered pain from gum problems for many years and not being able to eat certain foods is very restricting .The joy of eating an apple, spare ribs, and real corn on the cob is brilliant. I will now see you in 3 months time for my quarterly check up. Wishing you and all the Staff a very Merry Christmas and Happy New Year.
Having had a history of a series of badly fitting crowns which were prone to falling out, leaving me lacking in confidence about the security and functional capability of my teeth, I consulted Philip Friel after seeking recommendations from dentists in both Edinburgh and Glasgow. Philip revealed that my dental profile had been compromised by having been prescribed bisphosphonates (alendronic acid) for some time and tailored his treatment plan to account for this.
As a result, the whole process took 2 years but involved firstly undertaking an implant on only one premolar to determine the timescales needed to safely undertake the remedial work on the front four incisors. Thereafter, Philip managed to adapt the post of an implant inserted some years previously and complement it with two additional posts. In addition to the premolar, I received a single lateral incisor and a bridge of the two central incisors and the other lateral incisor.
The results have been better than I could have hoped.
During the process, Philip went to great lengths to ensure the temporary plate was always comfortable and aesthetically pleasing, but even greater lengths to ensure the permanent implant teeth are works of art – totally natural looking and immediately comfortable. I now can talk, eat and smile with total confidence.
The treatment, programme, risks and costs were explained in detail in advance. Philip would not compromise on the duration of the treatment, which had no bearing on the cost and, with hindsight, he was right to do so, however frustrating it was at the time. Neither would he compromise on the quality of the appearance of the teeth and several appointments were held with a technician until all three of us were satisfied – and I was satisfied before they were!
Finally, everyone in the surgery provides the same level of care and attention, from the receptionists to the dental nurses and hygienists. The total service is one of utmost quality.
I write to confirm that I am delighted with the dental work carried out by you with regard to my recent implant. The treatment received throughout the whole process was excellent and everything happened just as you explained it would at my initial consultation. The treatment plan detailed the various steps and procedures involved and it was amazing how smoothly each stage was completed. At no time did I feel any pain; at the very worst it was slightly uncomfortable, but even then for a very short time. Even the longest appointment felt like 20 minutes, but usually it was less than that.
The surroundings are very pleasant and the staff at reception very efficient. Kasia is obviously a great asset to the practice. She put me at ease right away with her friendly manner and her expertise.
Finally, I would like to thank you very much - I am so relieved to have the implant in place. It looks great and even my family and friends "in the know" cannot tell which is the implant, it blends so well with my other teeth. I would not hesitate to recommend your clinic to anyone considering an implant.
(Male, 39 year Old Senior Management, married with 2 kids in West End.)
Around 20 years ago I started working full-time. I had to wear a formal work suit (shirt, tie and jacket).
I began to notice that I sweat a lot in the armpit area. I tried different deodorants, but these didn’t seem to help. My shirts were wet and uncomfortable, going right through to my jacket.I started to become self-conscious. I tried different deodorants, but this didn’t seem to help. My shirts wear constantly wet and uncomfortable. Eventually, if I had to wear a suit Jacket, this would become wet also. I didn’t have a real problem with odour; just the extreme wetness.I was embarrassed. I wouldn’t lift my arms, and could only wear white shirts as any other colour would show up the sweat. It was getting me down.
Eventually, I decided to visit my GP about this problem. I was told there were three options available to me - aluminium chloride solution, injections oftions of botulinum toxin type A or surgery. Initially I opted for the first, believing that this was the least invasive. Unfortunately, the aluminium chloride solution was uncomfortable and actually painful to put on. After a while I gave up.
“Botox” was, I considered, a Hollywood fad only suitable for cosmetic treatments. I didn’t fancy it, so I went back to hiding and living with the wet shirts and jackets. However, as time went on I realised that “botox” was in fact more of a mainstream treatment, available for other problems and not just cosmetic procedures. I began to consider it as an option. I also learned that my densit, Dr Philip Friel, was qualified in administering botox for this particular problem.
Dr Friel is a fantastic dentist. He always makes me feel comfortable and at ease, so I decided to discuss the possibility of botox for my armpits with him. He couldn’t believe that I had been living with the problem for so long! He was confident he could help. He immediately put me at ease, and explained the procedure and costs (which I found to be reasonable).
It was a “no brainer”. Assured by Dr Friel’s advice and clinical approach, I went ahead. I felt a few small pricks, but not much more. All I can say is “thank you”. This has has changed my life... I do not sweat at all in this area. I now wear blue, pink and grey shirts! I can gesticulate with my hands and arms without embarassment, and everything stays dry.
So….. “Hands up if you like Dr Friel’s Focal Hyperhidrosis Solution?! Or, hands down if you don’t”….!
Thank you to Dr Friel and to all the staff at Philip Friel Advanced Dentistry.
(Female patient, early 50s)
Being a professional woodwind player (a bassoonist) my teeth are even more important-they affect the fine tuning of your embouchure (how the reed sits in your mouth) greatly.
I was therefore concerned what to do when, aged just over fifty,the first of my two remaining baby teeth fell out. Being a genetic abnormality, these baby teeth have no secondary teeth underneath and I was left with an unsightly gap near the front of my mouth and no prospect of a new tooth growing.
As well as knocking my confidence it affected my bassoon playing-I sometimes had some air hissing out of my mouth when I was playing and I had to play slightly out of the side of my mouth to minimise the effect othe gap-not ideal.
Jillian gave me a lot of information about options and I decided implant was the best option for me. She was very clear in her explanations of the procedure and this gave me confidence to go ahead without feeling too worried (obviously I was a bit nervous about the drilling bit!)
The main operation is inserting the post on which the tooth will be attached into the jaw and this involves drilling into the jaw. I needed to try to stay relaxed for this. It isn't the most pleasant procedure-firstly you get a lot of vibration, and when the drill was deeper I began to feel a bit of burning .Then Jillian inserted some more anaesthetic and it was fine.I wouldn't like to have an implant done by a less competant dentist than Jillian! She took her time and didn't rush it.
I had seven stitches and religiously did the mouthwashes as instructed. I had to play my bassoon a couple of days after the procedure in a very scary piece that requires a lot of control called Ruckert Leider by Mahler live on Radio 3! In the break before the concert I trimmed some of the threads from the stitches because they got into the bassoon reed!
I was provided with a denture-but in the end I preferred not to use it because I couldn't play the bassoon with it in. So I lived with the gap for six months until the final stages of the implant could be completed.
The final stages of impressions and fitting the tooth are much less invasive than the initial drilling and I was so happy when the tooth was fitted that I couldn't stop smiling all day!
It is really beautful and perfectly matched-it looks better than my own teeth have ever looked and is in the best position to improve the appearance of the neighbouring teeth. It was a relief to play without that gap and to be able to smile with confidence.
I was so pleased with the first implant that I didn't hesitate to decide to get another one when my other baby tooth came out last year and I am now very happy with the best smile I have ever had-I always hated my baby teeth! If I had had bridges they wouldn't have been so permanent and would have affected neighbouring teeth.
I think a lot of the success of these implants is due to the brilliant skill of Jillian and I wouldn't want trust a less good dentist than her to do this procedure. She is very gentle and dextrous. There was a lot of good banter in the surgery which helped me to be less nervous!
Female patient in 20s who visited clinic for treatment with orthodontic Andrew McGregor.
Many thanks to Andrew and the team at Philip Friel'd clinic. Despite being generally happy with my teeth, I wanted to discretely fix the few lower teeth that were crossing at the front.
I am so pleased with my decision to use a lingual brace to do so - it did the job very quickly and painlessly!
Andrew was confident in his abilities which were reassuring throughout the treatment and the same can be said for the nurses who were all lovely.
The few times I needed something fixed on my brace, Philip was able to stand in for Andrew so I was seen as soon as possible. The ability to be so accommodating was most impressive considering how busy the practice is.
All in all, my experience at Philip Friel dentistry can only be described as a pleasure. The stylish practive and the pleasant receptionists only added to the friendly and professional service.
I wouldn't hesitate to recommend the practice to anybody.
(female, aged 53) “To everyone at Philip Friel Advanced Dentistry”
Thank you so much to everyone for the superb treatment I received at the clinic. My smile and my confidence has been completely transformed.
I have always been self conscious about my teeth for as long as I can remember. I have large prominent teeth with an overbite. However I fell at the age of 10 and badly chippped one of my 2 front tooth and from thereon in I had trouble with that tooth.
I have attended the same dental practice for over 40 years and had as much treatment as my own dentist could give me .My back teeth were heavily filled ,crumbing and moving. I had a crown at the side that kept falling out and a dark line showed at the top and another lower crown that was causing me extreme pain .I had a few lower back teeth extracted in my 20's and had gaps there which made eating very difficult. My front tooth had a veneer on the half tooth I had chipped and the tooth next to it was a different shape and much slimmer so my smile was squinty looking. I had it all going on with having teeth missing at the back ,crowns ,veneers and I was really struggling to eat. Worse still at the age of 51, I was in constant pain with my back teeth, particularly at night.
I had an in depth discussion with my own dentist and he referred my to Dr. Friel as he felt he was the dentist to sort out the difficulties I was having with my back teeth. he told me that there was no "quick fix" for me and that I had to be prepared for perhaps over a year of treatment . I trust my own dentist implicitly. He has been in the business for over 30 years and is highly regarded in the dentistry world so his recommendation to Dr. Friel was testament enough for me.
I was apprehensive for my first visit to Philip Friel's Clinic. You get used to the one dentist and I felt my teeth were so bad and was embarrassed to have someone else looking in my mouth. However I needn't have worried. From the minute I stepped through the front door I was put at ease by Karyn and Siobhan. The surroundings and decor are calming giving a feeling of tranquillity.
Dr. Friel was amazing from my first visit onwards. At first I was only there to sort out my back teeth lower and upper. My plan detailed everything and I knew exactly what was going to happen over the coming months. A year or so later and my back teeth were perfect. I had my smile widened which took away from the prominence/overbite of my 6 front teeth and they were all perfect in size. Throughout the year I had root treatments, an extraction, crowns and a partial cobalt chrome partial fitted ( in the coming years I will get implants ) but for now I have a full set of top and bottom teeth. That's a first since my early 20's. Pain free sleeping is a real bonus.
I visited the clinic many times over the year and I actually got to like my visits. I always had a chat with Karyn and Siobhan who were great with me and they too could explain about different treatments. Root treatments and an extraction with Ross and Louise was virtually painless and I really dreaded that. Every time I was in the chair with Dr. Friel I felt very at ease and suffered virtually no pain. Kasia and Pam were a great comfort.
I was so pleased with my back teeth I decided to get Dr. Friel to draw up a plan for my 6 top front teeth which this time was more cosmetic work than my back teeth had been. Again I knew exactly what was going to be happening via my dental plan. I completed that treatment last week and the results are stunning. That was really painless and that work took about 4 weeks over 4 visits. The amazing thing is that my teeth look so natural and the changes were so gradual that it really doesn't look like I've had my "teeth done".
Thanks again to everyone at the clinic and I would highly recommend Phillip Friel Advanced Dentistry to anyone. I got a complete smile redesign which is more than I could have hoped for. Now at the age of 53 I can smile with complete confidence for the first time. Best wishes to you all for the future.
GS (male, aged 28)
I just wanted to drop you a quick note regarding my treatment which you are more than welcome to use although I am sure you are not short on compliments for your work!
After being referred to Phil from my own dentist and recommended as one of the best cosmetic dentists around, I was unsure as to how much difference there actually would be. I can safely say that I am delighted with the end result and Phil's team were all superb, from reception to hygienist to Phil himself and I would have absolutely no problem in recommending them to others and can certainly see a huge difference. I can understand now why I was referred here.
(female, aged 71)
Thank you very, very much for being such a competent, skilled dental nurse; you inspired me to trust you implicitly and made me nice and relaxed during the implant procedure.
(female, aged 55)
I have just completed a year of treatment at Philip Friel Advanced Dentistry and am absolutely delighted with the results.
In March 2012, I had my first appointment with Philip to discuss straightening my bottom front teeth and replacing 20-year-old NHS bridge work.
From the start, I knew I was in excellent hands. Andrew McGregor, orthodontist with Philip Friel, fitted a brace to my lower teeth and within 8 months, I had straight bottom teeth for the first time in my life!
Meanwhile Philip started work on the upper front teeth. I had decided on 2 implants and 4 crowns rather than a replacement bridge.
Throughout all treatment, I received superb care and friendly, professional advice - all in very pleasant, state-of-the-art surroundings.
When I look at the “then and now” photos, I barely recognise myself and find myself smiling with new-found confidence.
CJ (female, aged 54)
To say I was nervous about getting an implant is an understatement but walking around without a tooth did nothing for my confidence.
I have nothing but praise for Phil and his team. From my initial examination right through to my implant I was treated with care and understanding.
The day my implant work began I know I was in good hands. I also knew I was in contol and could ask for a break at any time. Have to say I was surprised how well things went no pain whatsoever. Now I have my implant I can say that it has transformed my mouth, it’s just like a real tooth and I can eat anuthing I want.
I would like to thank Phil for all his care during my work and Kasia for holding my hand and for her reassurance. For the first time ever I don’t dread the dentist.
HM (female, aged 53)
At the age of 53 I decided it was time to do something about a baby tooth - yes a baby tooth! The problem was it became 'wobbly' and I had to replace it with a bridge a decade earlier. This always annoyed me, as I have looked after my teeth, but this bridge just didn't match my other teeth and felt clumpy at the back.
On a personal recommendation of a good friend I headed to the West End and to see Dr Friel.
What can I say?
The patient experience was amazing - from start to finish.
Aside from being an extremely pleasant man, he's a highly professional, committed and focused clinician who knows his stuff.
And when it came to the decision to have an implant to resolve the issue I knew I was 100% in the right hands.
I'd set myself a time deadline of mid November to have it all done and dusted.
On November 1 - eight months virtually to the day we started - my final fitting was completed and I now have the most amazing non-implant looking implant!
I'm so pleased about the treatment and service I received.
Nothing was ever a problem and everyone in that clinic - receptionists, dental nurses and a couple of the other dentists who I had to see - are just so switched on and all made me feel nothing was ever a problem.
Thanks to Dr Friel and his amazing team!
I look forward to smiling wider and better than I ever imagined was possible.
(female, aged 53)
I have been receiving outstanding reconstruction work from Philip's clinic for the past eighteen months. Initially my teeth were in a very weakened condition and have now undergone a total transformation, I am thrilled with the resulting outcome.
Firstly, I would like to commend and acknowledge his excellent team members:-
- Ross Henderson for his deft, intricate and precise root canal work, executed brilliantly, with his steady and congenial manner.
- Jill Clare for her superb white fillings, and her mastery in extracting a tricky impacted wisdom tooth- with immense care, she has a heart of gold.
- Glen Frew, a great Ambassador of Dentistry, wonderful in a crisis , and is extremely kind.
- Dental nurses Kasia, Louise and Pam for their; empathy, understanding, who cannot do enough to ease any discomfort, and are always ready with a reassuring arm.
- Dental Hygienist Jennifer, for her pristine thoroughness, recommendations ,and cheery disposition.
- Siobhan, Karyn and Carly, always with a welcoming smile , who are accommodating and professional at all times. They create a great first impression and give continual ongoing friendly advice if required.
Last and most importantly of all , Philip's Friel himself has amazing dexterity, skill and artistry when fitting crowns for me. He makes well- calculated decisions without ever compromising his Professional reputation. His knowledge is phenomenal, he instills confidence , exudes calm, pays fine attention to detail and is always focused. His teamwork and overseeing of my treatment was second to none. He ensures his clinic has a lovely relaxing ambience and is beautifully appointed, with immaculate state of the art equipment.
Not only is he a fantastic credit to his profession, he has totally restored my faith in all dental matters. I cannot wish enough continued success and good things to a more deserved and genuine person.
With my sincere and grateful thanks.
AB (female, aged 51) “a credit to his profession”
My teeth were in very poor health and for several years I had been attending my previous dentist, three times a year for check-ups to try to hold on to my teeth as long as possible. By the time I met Philip's I had been losing a tooth from my upper arch every six months or so over a period of two years.
My teeth were very sensitive, badly discoloured and my gum line receding greatly. One of my front top teeth had started to move and was now noticeably lower than its counterpart; also movement had started on another tooth. I was aware I would lose my teeth quite quickly and was very distressed by this.
My occupation as a Customer Service Manager involves dealing regularly with the public and delivering training workshops to my 150-strong staff; therefore speaking is a great part of my job role. Due to the dreadful state of my teeth I became very self-conscious and couldn’t perform as confidently as I had previously. I also had to be very careful of what I ate so as not to put any further strain on my teeth. I explained to Philip's my adverse feelings about having to wear dentures and asked about alternative treatments. He discussed various options open to me, detailing the treatment involved, the probable long-term outcomes and the cost of each treatment. I opted to have implant treatment for my whole upper arch - a treatment I had never heard of before. Philip's gave me lots of literature on Dental Implants and patiently explained in layman’s terms the whole procedure. Due to my fear of the unknown, Philip's gently talked me through each step he was taking during my operation, which helped me focus on what was happening and not letting my imagination fuel my fear.
My post-operative care was also excellent, with Philip's giving me his private mobile phone number to call him at any time if I was concerned in any way. He even phoned me on the Saturday evening of my operation to check I was OK and to re-iterate he was available any time if I needed him.
The one concern I had after my operation was that when my new teeth were attached to the implants they would be perfect, pure white teeth that would look completely at odds with my mature years. However, Philip's having taken heed of my wishes, had an arch made to look as natural as possible for someone of my years.
I can’t express the difference this treatment has made to me in my confidence and also in my ability to enjoy normal eating functions after so many years. I even find myself smiling much more and the worry and stress of the appearance of my teeth, a thing of the past.
Philip's continues to support me through regular check-ups and makes such a relaxed atmosphere in his surgery that you feel able to ask him anything regarding dental worries without feeling silly or intimidated.
Also the one thing I did learn through this experience, which greatly amused me, was the fact that someone could get so excited and passionate about this type of work. He really is a credit to his profession.
I H M (male, aged 49) “relaxed demeanour”
Dr Friel is currently finalising a dental implant therapy whereby two missing teeth in my lower jaw have been replaced by implants. This process has taken some months and I have been impressed with Dr Friel‘s professionalism and friendly, relaxed demeanour since our initial consultation.
JGR (female, aged 60) “totally pain free and very straightforward”
I contacted Dr Friel some months ago as I was keen to have an implant to deal with a gap in my teeth where I‘d had a tooth removed when in my teens.
I‘d had a bridge fitted in this gap but it had never been entirely satisfactory and I wanted to deal with the problem in a way that would be as much as possible like my original tooth. The treatment involved enlarging the space to allow for the implanted tooth and some bone grafting.
The whole experience was totally pain free and very straightforward and the result excellent.
JSM (male, aged 51) “I have a natural smile which looks right”
For over 30 years I have avoided smiling too much thanks to a school playground fight and subsequent loss of a front tooth. This and a general neglect over the years left me very doubtful about offering a grin to camera.
Dentists were not my favourite profession and in a job which involves a lot of public work, this problem became more and more troublesome. Philip Friel was the first dentist I had encountered who undertook a comprehensive overhaul of my smile and forward assessment of my dental prospects. He sought to correct some bad dentistry I had encountered over the years and took a very positive approach to what was possible. More importantly, he assessed the likely outcome to my bite and teeth generally if I continued as I was, and the prospect was not comforting. Philip laid out a programme of treatment which involved a number of different aspects, from root treatments to new crowns, and which now offers me the opportunity to maximise my natural smile and bite for as long as possible. He stopped the rot of bad treatment in the past and produced a workable solution for me. Most importantly, Philip introduced me to the idea of dental implants and successfully carried out three implants. For the first time in over thirty years I have a natural smile that looks right, which isn‘t liable to chafe or slip or fall out or look false. All carried out efficiently and professionally and with good provision of reasons and descriptions along the way.
KLM (male, aged 56 years) “whole experience on a higher plain”
Over a period of time there had been problems with one of the teeth in my upper jaw. There had been various attempts by different dentists to ’mend‘ this tooth, with the final move of a crown being provided.
There was too little of the original tooth left, however and the crown broke in early autumn last year. This left a gap in my teeth which frequently made me feel self-conscious and uncomfortable, very aware of a gap - and with the problem of food becoming lodged in the space, which was uncomfortable and difficult to deal with inconspicuously when in others‘ company. I was referred to Dr Friel by my own dentist, who had suggested an implant (which he did not feel qualified to carry out) was a good solution to my missing tooth. I found that you were very clear and detailed in the explanations, which you gave about the treatment; that you answered my questions patiently and sympathetically. I was particularly pleased that when you mentioned that bone was used to reinforce that root, that you were immediately clear that, as I am a vegetarian, you would salvage some of my own bone to use. No teasing! (not always the experience I have had in relation to my views on what I eat).I felt very confident in your care - I‘m sure helped by your readiness to explain so clearly what was being done - and since my implant was completed I have escaped from the self-consciousness I had been experiencing. Your high standard of care and approachable manner put the whole experience on a higher plain than my impression of the dental care I have received (both in private and NHS practice) in recent years. Thank you.
MC (female, aged 62) “first class information, treatment and post-operative care”
I lost my teeth when I was in my late 30s and was never comfortable wearing dentures. I rarely smiled, as I was self-conscious of my dentures looking false.
As I am a vegetarian who enjoys healthy eating I had trouble eating certain foods such as some breads, fruits, nuts and pulses, this problem restricted my choices when I was eating out. It was a major decision for me to go through with the treatment for implants. Dr Friel put my mind at ease by explaining from start to finish the procedure, any potential complications and what post treatment I would need to receive. He explained this in a jargon free way, which helped me to talk to my family, who were uncertain and worried about dental treatment that seemed pretty complicated and almost like a major operation. Immediately after my treatment when I returned home I received a phone call from Dr Friel to see how I was feeling, which reassured me very much. Post operation I was in a little discomfort, which lasted around seven weeks, but by following the advice given by Dr Friel I have had no further problems and it has been a great success. I have no regrets and psychologically feel more confident and assertive when speaking and eating. My daughter mentioned this year that I looked different in the holiday photos, happier and younger looking, which I was pleased to hear. I have also been asked if my teeth are my own - of course I say yes! I can now eat foods that previously I couldn‘t, which is wonderful when in restaurants. Although at times it was a lengthy process, I would advise anyone who feels self-conscious about wearing dentures to consider implants as an alternative. I received first class information, treatment and post-operative care, which have made a huge difference to my way of life.
RF (female, aged 50) “my very positive experience with him”
Following several years of unsatisfactory, expensive, dental treatment, which was well known to several of my friends and work colleagues, it was finally suggested to me that I consult with Dr Friel which I did at the beginning of 2006.
Dr Friel very quickly identified many of the problems which had been issues for me over the years, in particular, the increasing loss of teeth as well as two teeth which had been crowned several times by previous dentists, which crowns simply came out again 3-4 weeks after being put in. This whole scenario was becoming quite distressing to me (not to mention expensive) with the prospect of ultimately having to wear a denture, being the biggest cause for concern.
Following my initial consultation where I felt very confident, for the first time in many years, that he would be able to come up with the best solution for me and, of course, avoiding the dreaded denture. We agreed that he would prepare a letter detailing the issues, treatment, prognosis and costs, which he did within the week and following another consultation to discuss any questions, fears or concerns arising from the letter, we agreed a timescale for commencing treatment.
From the planning stage, we progressed to the actual dental work and Dr Friel carried out several root canal treatments over the next few weeks followed by an appointment to have the implant surgery performed. In total, I believe I have had 5 implants and several crowns replaced. I shall be eternally grateful that this was not as traumatic as I had imagined it would be. I recovered very quickly from this and around 6 months later, I returned to Dr Friel to have the final crowns fitted over the implants.
This treatment has made a tremendous difference to me. I no longer have the fear or distress of losing those crowns every month or so and I can also look ahead confidently knowing that Dr Friel is â€œkeeping an eyeâ€ on the remainder of my teeth. A major confidence boost for me is the knowledge that I will never require to wear a denture!
I have recommended Dr Friel to many of my friends and family, all of whom are taking advantage and reaping the benefit of my very positive experience with him.
EHC (female, aged 60) “complete confidence in Dr Friel and his abilities”
I had a small upper denture since the age of 18 then about eight years ago, I needed a full upper denture. Never really, coming to terms with this full denture and breaking it a couple of times, dental implants were proposed and I agreed to them.
Six months on with my implants, I feel a new confidence and wish I had it done years ago. Before becoming a patient of Dr Friel, I was afraid of dentists due to past experiences. Since becoming one of his patients I have had root canal treatment, the usual check ups cleaning and fillings, he has also extracted an impacted wisdom tooth without so much as a bruise. I have complete confidence in him and his abilities.
A J McD (male, 39) “outcome exceeded expectation”
Made to feel as though a very individual case - again a magnificent feat for a very busy practitioner. Personally, very surprised to be stopped in a busy street by Dr Friel (out on his lunch break) to ask how I was keeping. Again, ability to make a patient feel valued and part of a practice. Confidence gain was as Dr Friel predicted and outcome exceeded expectation.
FMR (female, aged 59) “the most professional manner”
I am delighted with all the work Dr Friel has done. All the treatments he has carried out have been painless and conducted in the most professional manner, with great charm.
RM (male, aged 39) “overall effect has restored my confidence”
I have been a professional footballer for 20 years and suffered a severe blow to the mouth after an accidental tackle, causing me to instantaneously loose my two front teeth.
The incident occurred on a Saturday evening and being very anxious and in a lot of physical pain, I wanted to seek dental treatment immediately. Dr Friel was recommended to me by a friend and after speaking with him late on the Saturday evening, he made arrangements to see me first thing on the Sunday morning. I was immediately impressed by his willingness to see me out with practice hours. At this time, I was in a great deal of pain and very concerned about the outcome - I had always taken great care of my teeth and felt very anxious at the thought of possibly no longer having what I considered to be a nice smile. After this first meeting with Dr Friel, I was immediately put at ease and left feeling confident that the problem, although serious, could be fixed. My treatment spanned over a 15-month period. Throughout this time, the treatment I received from Dr Friel was of the absolute highest standard. From the outset, I felt confident in what was going to be achieved, as each part of the treatment was thoroughly explained to me. Being a very complex treatment, there was obviously pain involved, but I really did feel that this was kept to an absolute minimum. Dr Friel‘s attention to detail and his patience continually impressed me throughout treatment. My treatment was finalised two weeks ago with my two new teeth being put in and I am absolutely delighted with the result. The shape and shade of each new tooth has exceeded my expectations and the overall effect has restored my confidence. I would highly recommend Dr Friel not only to friends, but also to other professional sportsmen.
SM (female, aged 57) “I now have a beautiful smile”
Since the age of 13 I‘ve had to wear a partial denture, which I hated, both for functional and cosmetic reasons. I never felt comfortable smiling and I am a person who loves to smile. I would also like to add that my primary history of dentists was a fairly negative experience, both due to their dental skills and chair side manner.
I first visited Dr Friel because I wanted quick treatment for a broken tooth, I knew this was a private practice, therefore wouldn‘t have long to wait. I had never been to this practice before or met Dr Friel. The first thing that struck me on entering his surgery was, his friendly engaging manner, he was also extremely confident, completely relaxed and had a beautiful smile. I immediately felt safe, relaxed open and able to communicate. While examining my broken tooth, Dr Friel gave me a full dental examination asked me if I‘d like to get rid of the denture. I was totally taken aback, one because I didn‘t know it was a possibility and two he made it sound as if it was the easiest thing in the world. To me it sounded like a miracle.
I was actually terrified to have this work done but after Dr Friel explained the whole procedure in detail and reassured me, I went ahead with it. The work was long and complex; requiring a total upper reconstruction, i.e. several dental implants, bone grafting, sinus lift and several crowns. Lower work was also carried out, to complete the whole effect.
But I would like to say that neither the education about dental implants or the reassurance from Dr Friel were the deciding factors in having the work done. What gave me the courage to have this done was, that I sensed from Dr Friel, his complete and total confidence in himself and his abilities. I knew from this that everything would be exactly as he said, and it was.
Another very pertinent factor was, that at no time was there any pressure on me to do this, and it was merely offered as a service to me - and as a very appealing option.
I am so glad I walked into the surgery that day. I now have a beautiful smile and rid of the horrible denture. I feel so much better in every way, both from a functional sense and cosmetically, all these factors contribute to ones self esteem and quality of life. I can truthfully say that I would never have had the courage to go through with the procedure, or allow anyone to do it.
It all happened because of Dr Friel‘s manner, which encapsulated his confidence and expertise coupled with his down to earth and friendly approach, his ability to see and offer you what you would probably love but maybe couldn‘t perceive of never mind verbalise; all of which he imparted to me on that first visit to his surgery. I would describe Dr Friels standard of practice as excellent!
EFK (female, aged 64) “complete confidence in Philip Friel‘s dental knowledge and skills”
Philip Friel is committed to excellence in his profession. He attends to the development of new materials and techniques, as evidenced by his being invited to give papers at prestigious international conferences. It is very reassuring for his patients to know that they are benefiting from treatment that is based on the best research available.
This professional interest extends to Phil‘s concern for his patients‘ health and wellbeing. I have had dental problems since I was a child - endless fillings and extractions, abcesses, and unattractive teeth. I can honestly say that, from the moment I registered as Phil‘s patient, I had what might be called a new lease of mouth! Phil gave me a meticulous appraisal of the current and future state of my teeth. Some time later, we discussed the possibility of a programme of implants and veneers. I received a detailed and unambiguous costing, ranging from Option 1 - do nothing, cost nothing - through a selection of improvements to a full re-working of the lower row. At no stage was I under pressure to opt for the most expensive treatment.
All my questions and anxieties were met with clear explanations and with sympathetic attention. This was my experience throughout the programme of implants and veneers. I appreciated it before the treatment, during the overall period and during the actual work, and subsequently, both in terms of aftercare and in terms of accessibility should there be queries.
I have complete confidence in Philip Friel‘s dental knowledge and skills. Also, it is important to me to know that he sees strictly dental matters as inseparable from social and personal issues. I feel much happier with my appearance when I laugh and smile, and the improvement has been noticed with approval by my most ruthlessly honest pals! Also, it is wonderful to know that I won‘t be sipping gruel when my dinner pals are enjoying pork crackling. Indeed, it was great to realise that dentist and patient shared an interest in good food!
D McG (male, aged 51) “more than a satisfactory outcome”
Having had long term ongoing issues with my teeth for a great many years, I was referred to Dr Friel by my own dentist. After having had previous courses of treatment and eventually a bridge fitted to the top half of my mouth. Through the passage of time this proved not to be “the long term fix” I was promised it would be.
After a series of reparatory works and the eventual fitting of a dental plate I approached Dr Friel with a certain amount of trepidation.
He recommended surgery and implants as a long term solution to my problems. There followed a course of treatment to prepare my mouth for the implants and surrounding bridge work. The change to my life has been overwhelming after years of suffering constant discomfort and issues with my teeth. My overall dentist experience has been of total and utter professionalism and even although the cost has been quite substantial I am delighted with the outcome. I am now able to enjoy a steak and crunch an apple both of which would have been previously out of the question. Overall, my experience has been very positive with pleasant hygienic surroundings, friendly professional people and more than a satisfactory outcome.
EM (female) “I can’t stop smiling”
I am delighted with all the work Dr Philip Friel has done - I cant stop smiling.
After years of problems with crowns/bridges I decide to go down the implant route. All the treatments he has carried out have been done with great care and in the most professional manner. Would recommend to anyone needing this dental work. Kasia Zawada, Philip’s Dental Implant Nurse was also brilliant.
FR (male, 68) “practice scores very highly”
An evaluation of a service depends upon two factors: the quality of the final product, and how the difficulties which had to be overcome in achieving this product were handled. On both these counts Philip Friel’s practice scores very highly. Forty-four years after losing my three front teeth, I now am able to eat food as I could when I was a teenager; the two implants and the bridge connecting them feel as natural as they did when I was 18.
This long time gap presented implant dentists I consulted in Edinburgh with nearly insurmountable difficulties as the bone had receded and grafts were needed: they all advised me to stick with the metal three-tooth bridge which was fixed to my canines and an adjoining tooth, They quoted very high costs for the implant and bone graft surgery, which would need to be done at a clinic. Dr Friel quoted a more competitive price and was able to carry out all the work himself in an Edinburgh surgery.
A further difficulty arose as my original teeth had not been duplicated by the existing three-tooth bridge. The new crowns fitted to the implants and the three other teeth, which had supported the original bridge, needed considerable adjustment in order for them to interact naturally with the other teeth. These adjustments required three more twenty minute visits.
In addition to the professional standards of both Dr Friel and his very capable assistant Kasia Zawada, all concerned with the practice both in Edinburgh and Glasgow treat everyone with extreme courtesy and concern and are always ready with a genuine smile.
AD (female, aged 66) “a dynamic practice”
Dr Philip Friel is an outstanding practitioner, an unbridled enthusiast and optimist, and an utterly delightful person in whom one can have absolute confidence; he is well deserving of the many awards and accolades he has received, both at Scottish and national levels.
Despite setbacks, none of which occasioned by him, during my complicated, implant treatment, he continued to treat me with infinite patience, perseverance and genuine kindness. His approach has always been unhurried, calm and precise.
Before the treatment commenced, I received a detailed treatment plan with a precise costing, rather than the more commonly given estimate. It was particularly reassuring to be given Dr Friel’s mobile phone number with instructions to contact him, should I experience any post-treatment problems; following each surgical procedure, I had a phone call from the practice checking on how I was feeling. Such attention to detail, does make a real difference to the overall, patient experience.
Dr Friel’s dental implant nurse, Kasia, has been a constant support; her friendliness and empathy have been a real ‘comfort blanket,’ as I am definitely not the bravest or calmest of patients, following a lifetime of dental complications, too numerous to mention.
The finished result is aesthetically very pleasing and an awe inspiring piece of precision ‘engineering’. It has certainly taken time and there have been difficulties along the way, however, thanks to the sheer professionalism and perseverance of Phil, I am delighted to say, mission duly accomplished. Philip Friel Advanced Dentistry is a dynamic practice, using state of the art technology and the very latest techniques and materials, but for me, it is the genuinely warm and friendly atmosphere and the emphasis on treating people as individuals, in addition to the high quality dental care, that sets it apart from others. I cannot recommend Philip Friel highly enough, and sincerely thank everyone involved in my treatment.