Spotting the phobic patients – and caring for them at our Glasgow dental clinic.

Caring for phobic patients is something that we take seriously here at our Glasgow dental clinic.

Our dental hygiene team of Jen and Viv recently penned an article about the signs to spot in a phobic patient and how that patient is cared for from our team’s perspective.

It will give you an insight into the whole topic of dental phobia – and more importantly the things that can be done to help someone who is afraid of coming to the clinic.

Here are their words…

Now we’re all used to hearing the words “I hate coming to see the dentist”, ” I hate this, my last hygienist was worse than the dentist” or even ” I’d rather have a baby”!

While the latter may be a little extreme it does, at least, give a small indication that this particular patient is not overjoyed at the prospect of time in the dental surgery.

Our hygienist team - Jen and Viv

Our hygienist team – Jen and Viv

So what about this one – “I’ve got phobia of the dentist”.

Paramedics are taught that in emergency situations it will usually be the quiet ones who need most help and attention – different situation but same theory should be applied.

While more vocal patients give us the chance to quickly tailor our approach so that during their time with us we can accommodate for and hopefully allay their fears, it is the silent type that can be far more difficult to spot and it is often these patients who are truly phobic.

So how do we know if the patient doesn’t say? We’re not mind readers after all. Well, give yourself some credit here – you’re probably far better at reading a person in a short space of time than even you realise.

From the first call of their name in the waiting room when they look at you like a deer caught in headlights – but only for a split second – before regaining their composure, through to all the little things when actually in the chair such as pallor, sweating, tightly clasped hands, finger wringing, skin pulling (usually of the hands) and breath holding.

I once saw a patient who held her breath for as long as she possibly could during treatment and continued to do so even after a long, gentle discussion on how this was not the most sensible course of action as breathing really is quite important! The event that changed her behaviour was when she almost fainted through lack of O2. She now carries on – and breathes – normally!

As these are only a small example of some of the many, many signs that all is not quite right with someone we all must remember to pay a huge amount of attention to all aspects of our patients behaviour, then something out of the ordinary will be easy to spot.

So, how do we treat these patients effectively?

Well, if they fall into the first camp then they can be relatively easy to treat; the most important thing can be to calm them down and make them feel at ease, so a good conversation about something other than dentistry is a good distraction. We try to keep our own voice steady, calm and even and patients will subconsciously follow suit.

We empathise and try to find out what it is exactly that they really don’t like and cater for this…

Is it the ultrasonic scaler? Hand scale. Drilling noises? We provide headphones or suggest to the patient to bring in their own music. It may take a little more effort and imagination sometimes but is it not worth it for happy, relaxed patients who want to tell the world what an amazing dental practice they go to?

One of the things consistently mentioned as a dreaded part of any trip to the dentist is ‘THE NEEDLE!’ even people with tattoos complain about it! We must explain to the patient that although they have the impression that this nasty, sharp needle is the sore bit, this really isn’t the case – the worst part is more likely to be pain felt when the anaestheitc liquid is inserted into the soft tissues.

One piece of equipment trying to combat this is the wonderfully named The Wand from DPS (Dental Practice Systems). This is a pen-like syringe, synced to a specific computer programme, which automatically delivers the anaesthetic at a slow, constant rate therefore reducing any pain felt.

Admittedly this sounds like a pretty cool gadget to impress your patients with (and we all know that we love our gadgets…) and it probably works very well, but is it neccesary?

SEDATION

How about just using lots of topical gel and actually leaving it on long enough to be effective (10-30 seconds) gently heating the anaesthetic cartridges, which has been shown to reduce the patients awareness of delivery and most importantly…..OUR DENTISTS WILL TAKE THEIR TIME!

So how about the genuinely phobic patients? In our view and experience most can be treated successfully using many of the same techniques used with nervous patients but may require more time spent at each visit or spreading out appointments, whatever is going to work better for the patient. We believe it is important to know your limitations though. Certain patients may only manage to get through treatment with the help of sedation, whether oral or I.V no matter what you try first, whereas some may even have to call on outside help such as hypnosis or acupuncture.

So we don’t rule out anything that may help our patients and we certainly don’t underestimate the power of fear!

If you have any questions arising from this post then please contact our team on 0141 339 7579.

UK implant role ahead: ADI President’s postion from November

AS many of you may know I have a particular focus in my clinical work on dental implants and the benefits of implantology on smile makeovers and restorative dentistry.

It’s a subject I’ve focused on for many years now and throughout my professional career I’ve always been impressed by the amazing results that can be achieved for patients who choose the implant route.

I have travelled throughout the world in pursuit of the latest and newest advances in the implant world and have had the opportunity to network with many of the leading lights in the implant field.

As a result I feel I’m then in a stronger position to share with our patients here at our Glasgow clinic and the Edinburgh clinic where I also offer implant treatment to patients.

As part of my interest and focus on the implant world I’ve been a member of the Association of Dental Implantology UK – a charitable organisation which is set up to provide information both to patients and to dental professionals working in the implant world.

I often attend as a delegate or as a lecturer some of the ADI Study Club meetings which are held throughout the UK. These are invaluable sessions which bring together groups of implant dentists to share knowledge and expertise.

EXCITING AND INTERESTING CHALLENGE AHEAD

We recently held our final ADI meeting in London before I take over the role of UK President – an exciting and interesting challenge – which lies ahead from November onwards.

It’s a two year term of office and within that two year period we’ll be holding our major ADI congress which will see delegates coming from all over the world to Glasgow for the event.

The congress dates for your diary are May 13-16, 2015. I will be assisted by the ADI team and by my scientific co-ordinator Stephen Jacobs who is also a past president of the ADI.

I’ll share with you the story of my presidency as it unfolds – and I’m happy to take any questions you may have about my involvement with the ADI.

If you have any questions about the blog content or the benefits of dental implant surgery in general, please don’t hesitate to ask – feel free to to contact us here at the Glasgow clinic on 0141 339 7579.

Scottish dental schools top the UK Uni guide – and Glasgow in No1 spot

Interesting article in the latest issue of the Scottish Dental Magazine this month which focuses on The Guardian’s 2014 University Guide.

When it comes to offering dentistry for students the Guide has placed the Glasgow dental school in No1 position.

Second place goes to Aberdeen Dental School and Dundee takes the fifth position.

All three Scottish establishments have moved up the rankings from last years – a great reflection on the standards of education offered to the students in these three universities.

We’ve worked with a number of students from Glasgow and Dundee in the last few months – offering them work placement periods in the clinic and it’s always a great experience to meet these young students pursuing their professional goals in dentistry.

As a graduate from Glasgow I’m particularly proud to see the School taking the prime position in the UK-wide list but also pleased to see all three learning centres making their mark on the UK dentistry map.

According to the Scottish Dental Magazine article, MArgie Taylor, the chief dental officer of Scotland, is quoted as saying:

TESTAMENT TO THE STAFF AND STUDENTS

“These ratings reflect the quality of courses available in Scotland and are testament to the staff and students at all three schools.”

We couldn’t agree more!

IF you have any questions about this blog or wish to find out more about the services and treatments we offer at our Glasgow dental clinic please contact our reception team on 0141 339 7579 or email us via the website contact section.

Glasgow dental clinic strikes sponsorship deal with Milngavie team

Onside - with our Glasgow dental clinic sponsorship of local Milngavie boys' football team

Onside – with our Glasgow dental clinic sponsorship of local Milngavie boys’ football team

Recently we concluded an arrangement with the organisers of the highly popular Milngavie Boys’ Club football team to sponsor one of the teams.

Team 1999 (the year determines the age group of the team players) now sports new tops with our Glasgow clinic logo. We’ve always been impressed by the enthusiasm the organisers have for organising the team training, the home and away games and the general support they give the youngsters showing an aptitude for the game.

We were pleased that the organisers planned all the kit printing with professionalism and we’re grateful to their Kirsteen Watson for liaising with us and sorting out everything to make it happen.

DENTAL CLINIC’S BACKING

We look forward to meeting the team at one of their matches in the next season – and we also look forward to hearing how they’re performing. We’re confident that with out dental clinic’s backing they’ll do really well.

Kirsteen sent us this kind letter introducing our new team members to us and giving us a little update on how the boys have played recently.

Team update - words from the organisers of our sponsored Team 1999.

Team update – words from the organisers of our sponsored Team 1999.

We wish them all the very best for the Summer League and of course for the new season ahead.

If you have any questions about this blog or would like more information about the dental treatments and services we can offer patients please contact us via this website or by telephoning our reception team on 0141 339 7579.

Guest blog: Our Glasgow dental clinic PA Carly talks about her role

Helping the clinic run smoothly: Carly Doherty

Helping the clinic run smoothly: Carly Doherty

Behind every successful dental clinic is a great PA! That’s what I like to tell Philip and my colleagues on a regular basis.

I’ve worked with Philip for almost four years now and carried out my role in the period of build-up to the new clinic opening its doors in November, 2010. That build-up period was full=on and hectic, helping Philip run his previous clinic premises as well as supporting him in what was a major renovation project of our existing building. It was stressful but enjoyable and hugely satisfying to see the new clinic take shape, open and welcome our first patients.

In previous careers I’ve worked in customer service environments and so appreciate the importance of delivering the best to our patients.

For everything to run smoothly in the surgeries, it’s important to have first-class back-up support in terms of administration and organisation.
With Philip Friel Advanced Dentistry in Glasgow, I work two full days within the clinic and I also have the flexibility to work from home, which suits me perfectly.

Any working mother with small children will appreciate it is key for the work/home balance to be right in order to succeed in both.

A busy week will consist of managing Phil’s diary commitments , managing the accounts and supplier invoices, liasing with associates/staff/marketing team, booking courses/events, and general administration work. The organisational aspect of my job is something I really enjoy along with the variety in my role.

PERFECTLY ORGANISED

I’m based in a small but perfectly organised office in the clinic. There are no windows in the office I use so occasionally I’ll call my colleagues on reception to ask for a weather check before either heading out for lunch, on errands or at the end of the day when I’m leaving.

I think most people who know me would agree that being organised or taking the role of the ‘organiser’ comes naturally to me. I am a lover of lists and I enjoy ticking things off as I go! This works well in my home and also in my job at the clinic.

There’s a real ‘can-do’ attitude among all the clinical and administrative team members and I really enjoy that aspect of my work environment.

If, and when, the need arises I’ll jump onto the reception to assist my colleagues there and I really enjoy face-to-face contact with our patients – plus I can see out of the windows into the bustling West End and keep an eye on the weather at the same time!
I am fortunate to work with an incredible team of people and feel so blessed that I look forward to coming to work.

If you have any queries about this blog or would like more information about the dental services and treatments we offer please contact our reception team on 0141 339 7579.

Gaining new techniques in dental implants for our patients

Dental implants are my particular focus in dentistry and I’ve travelled all over the UK and the rest of the world in pursuit of the latest techniques and understanding of what is, I believe, one of the greatest advances in cosmetic and restorative dentistry in the last 40 years.

For many years now, we have been using the all on four technique with Nobel Biocare implants to restore the dentition in those who have lost or are loosing all of the teeth in one arch.

artwork shown in our Glasgow clinic where dental implants are offered

Implants can make significant difference in function and appearance.

Recently I travelled to Essex to spend two days with fellow implant dentist Andrew Moore who uses a different implant system to carry out this technique with many benefits that I wanted to see first hand.

Since qualification in 1988 Dr Moore expanded his clinical experience by taking the post of Honorary Clinical Assistant in Oral Surgery at Basildon Hospital. He then completed a 2 year Postgraduate course in Orthodontics at Southend Hospital.

Like me, Andrew’s main interest is in the field of Implantology, which he has pursued with a commitment to postgraduate qualifications in this field, including a 1 year course in Implantology at The Centre for Reconstructive Surgery, Harley Street, London.

SUPERB OPERATOR

He was one of the first dentists to be awarded The Diploma in Implant Dentistry by the Faculty of General Dental Practitioners at The Royal College of Surgeons. Andrew has now been placing dental implants since 1997 has extensive experience and takes referrals for implant treatment from other dentists in the area. Andrew now teaches Implant Dentistry to other dentists at the practice and at the Royal College of Surgeons.

It was good to see Andrew at work – he’s a superb operator – and interesting to see another clinic in full swing, especially when dental implant surgery is underway.

If you’re interested in finding out more about our focus on dental implant surgery then please contact the Glasgow clinic via this website or by telephoning our reception team on 0141 339 7579.

If you’re based in Edinburgh I also offer my dental implant surgery services at the New Town Dental Care Clinic.

Restorative dentistry: offering patients at our Glasgow dental clinic great results

Part of a dental professional’s calendar is taken up with attending courses and seminars each year.

It’s a key part of our professional development and a vital step in ensuring that we’re at the forefront when it comes to acquiring the latest knowledge and expertise which we can then pass on in our treatments and services to our patients – whether this is in the pursuit of a smile makeover, cosmetic or restorative dentistry or dental implants surgery.

Recently I attended an excellent practical training session in London with a pioneering restorative dentist called Jason Smithson.

During the course we focused on the artistic aspects of working with composite resin materials to create restorations of teeth that are as close to nature as possible.

The advances in this field in the last few years alone have been major and we’re able to complete some excellent work for our patients as a result.

The course was great and we’re now awaiting the delivery of some new first-class materials and instruments to use in the clinic to help us achieve the best results possible.

If you have any questions about the above blog or would like to find out more about the treatments and services that we offer our patients please contact us via the website or by telephoning the Glasgow clinic on 0141 339 7579.

As well as practising in the Glasgow clinic I also offer dental implant surgery to patients in Edinburgh, working in the New Town Dental Care clinic.

Hygiene focus: key to good dental health

According to recent figures released by the British Dental Health Foundation, the nation’s dental cleaning habits are the subject of somewhat interesting reading.

The figures which were released as part of the recent National Smile Month revealed the following…

42 per cent of adults use just a toothbrush and toothpaste for their oral care.

31 per cent of adults use mouthwash

and perhaps the most concerning, only 21 per cent of adults use dental floss.

art work to promote dental hygiene at our Glasgow dental clinic

A message for all

So that means only one in five of us is flossing on a regular basis.

Hygiene Therapy should be an integral and key part of your dental regime – EVERY DAY!

Our team of hygienists here at our Glasgow dental clinic are on hand to advise on all aspects of dental hygiene.

Flossing – thereby cleaning the tiny spaces between your teeth – should be an important part of your regime.

An effective oral hygiene regime is vital if your teeth are to stay strong and healthy.

In addition to cleaning with toothpaste, daily flossing and brushing the tiny spaces between your teeth – the interdental areas – are also recommended.

EFFECTIVE FLOSSING

Here is a step-by-step guide to effective flossing compiled by the team at Oral-B:

1. Tear off 45cms (18 inches) of dental floss and wrap it several times round the middle fingers of both hands until the length is reduced to about 10cms (4 inches).

2. To clean the interdental areas in the upper jaw stretch a short section of floss firmly over both thumbs and carefully insert the floss to avoid injuring your gums.

3. Wrap the floss around each tooth in a U shape and move it up and down approximately SIX times, applying slight pressure. Never move it from side to side.

4. To clean the interdental areas in the lower jaw stretch the floss over the tips of both index fingers and floss as for the upper jaw.

5. Use a fresh piece of floss for each tooth by re-looping the floss over your fingers.

Should you have any questions about this blog or you wish to consult any of our dental professionals in relation to any treatments or services we offer please contact us via the website or by telephoning 0141 339 7579.

Rolls Royce’s dual role as ‘mobile dental surgery’ in WW1 days

We like to hear unusual stories about the dental profession…

This one came to us via our friends at Dentistry Scotland magazine and its editor Heather Podbury had posted about it on the publication’s Facebook page.

It centres on the forthcoming auction sale of a classic Rolls Royce – but this vehicle had a very unusual history and an even more unusual link with our dental world.

Apparently during the time of the First World War the car was used as a mobile dental surgery, equipped with a dental chair and complete with drills.

One can only imagine how basic the equipment would have been then – and a million miles away from the sophisticated equipment and technology we have at our fingertips for cosmetic dentistry and dental implants surgery.

According to the history of this vehicle – estimated to sell next month for as much as £800,000 – the then owner wanted to do his bit for the war effort and so transformed his vehicle accordingly.

To read more about this interesting story please click here.

If you have any questions about this blog or would like to find out more about the treatments and services we offer our patients, please contact us via the website or by telephoning 0141 339 7579.

Smile makeover: using the right tools to achieve great results at our Glasgow dental clinic

Smile makeover - the right tools for a great result.

Smile makeover – the right tools for a great result.

Creating the perfect smile is often described as akin to painting a masterpiece.

During cosmetic dentistry or restorative dentistry any artificial aspects must be carefully customised to look and function as a real tooth would.

Ensuring ‘shading’ is natural looking and ensuring the overall effect is as real as possible are important prerequisites and as well as a superb range of dentine and enamel shades, we also use a number of stains to mimic surfaces, stains and anomalies in the outcomes of our tooth restorations.

Recently I received a gift from one of our suppliers Optident – it’s the company’s latest version of a composite staining kit.

This allows us to achieve the correct colouring/shading of any fillings/inlays/overlays we’re working on for patients.

This innovative product certainly goes a long way in meeting our expectations in the work we do to achieve first-class results.

We’re looking forward to trying it out.

Should you have any questions about this blog or would like to find out more about cosmetic dentistry work at our Glasgow dental clinic please contact our reception team on 0141 339 7579.