If you fail to plan, you plan to fail: the importance of project planning

Work is now coming to end on the makeover and fit-out of our two new surgeries on the lower level of our dental clinic in the heart of Glasgow’s West End.

The brand new equipment is in situ, the painting’s complete and what looked very much like two empty shells now resemble 21st century state of the art surgeries, ready to welcome our first patients.

It’s an exciting finale to a major project which certainly didn’t start its development yesterday!

Around four years ago in fact was when I started with the plans for a new clinic.

Before anything started, I had completed full design, planning, contingency etc and now, despite splitting into three manageable phases with slight alterations along the way, that same plan is now nearing completion.

Planning is very much an essential starting point of all we do dentally – whether it’s for dental implants, a smile makeover or a specific cosmetic dentistry treatment – but it’s also an essential part of all we do.

Several other dentists in Glasgow have asked me for my most important tip in developing a new clinic.

To me it’s an easy answer – planning.

As the saying goes – if you fail to plan, you plan to fail.

That very in-depth, detailed planning has paid dividends in the evolution of the clinic. We’ll post some new photography as and when we’ve completed 100%.

Bespoke dental gum shield to help patient raising charity funds on boxing night.

Patient Billy Smith, left, and Philip Friel at Philip Friel Advanced Dentistry. Billy is going to be boxing to raise funds for CHAS

Patient Billy Smith, left, and Philip Friel at Philip Friel Advanced Dentistry

We’re helping patient Billy Smith with the provision of a bespoke dental/gum shield.

He’s going to be using it during a boxing bout he’s taking part in later this month. His plan is to raise funds for that fantastic charity CHAS and a link to his fundraising page is here.

Billy’s doing the boxing as a personal training goal. We wish him luck in his fundraising efforts!

“Old school” visit – with exciting plan ahead

I recently visited the department of human anatomy at the University of Glasgow, a short distance away from our dental clinic and a place I know well from my days of studying.

What has been an old, historic building has recently undergone a £6m refurbishment programme, transforming it into a 21st century state of the art facility which now rivals any other similar department in the UK’s other university campuses.

I studied for a BSc Hons in anatomy in the building and while it’s been transformed it’s still recognisable from my student days.

It was a real honour being able to have a sneak preview before the official launch event – watch out for it as I’m sure the media will cover the event.

As well as having a tour around I was also there to talk to the academic team about the study processes.

I’m delighted that my proposal for a revolutionary course structure has been accepted – watch this space as plans roll out.

Dental dilemma solved at Glasgow clinic: “I now have the most amazing non-implant looking implant!”

As we’ve mentioned before we always appreciate when a patient takes some time to write a testimonial about their care and treatment at our Glasgow dental clinic.

This lady wrote to us after receiving a dental implant which provided a solution to a situation that had arisen all thanks to a baby tooth that had clearly overstayed its welcome.

Her particular words -  I now have the most amazing non-implant looking implant! – were well received by all who worked on her treatment plan throughout her visits to the clinic.

The patient wrote…

At the age of 53 I decided it was time to do something about a baby tooth – yes a baby tooth!  The problem was it became ‘wobbly’ and I had to replace it with a bridge a decade earlier.  This always annoyed me, as I have looked after my teeth, but this bridge just didn’t match my other teeth and felt clumpy at the back.

On a personal recommendation of a good friend I headed to the West End and to see Dr Friel.

What can I say?

The patient experience was amazing – from start to finish.

Aside from being an extremely pleasant man, he’s a highly professional, committed and focused clinician who knows his stuff.

And when it came to the decision to have an implant to resolve the issue I knew I was 100% in the right hands.

artwork shown in our Glasgow clinic where dental implants are offered

A key message

I’d set myself a time deadline of mid November to have it all done and dusted.

On November 1 – eight months virtually to the day we started – my final fitting was completed and I now have the most amazing non-implant looking implant!

I’m so pleased about the treatment and service I received.

Nothing was ever a problem and everyone in that clinic – receptionists, dental nurses and a couple of the other dentists who I had to see – are just so switched on and all made me feel nothing was ever a problem.

Thanks to Dr Friel and his amazing team!

I look forward to smiling wider and better than I ever imagined was possible.

 

Feedback welcome

In a busy clinical environment it can sometimes be very difficult and challenging to ensure that we keep the blog posts updated and that we share as much information with our patients – both new and existing – about what we do in our Glasgow dental clinic via the website.

We would welcome any feedback on the blog or the website in general.

We’d be delighted to hear from you if you’d like to know of any particular practice news that you think others would be interested in knowing.

You can contact us via the website by clicking here

Free time away from clinic – a rare but important treat

Dental implants, cosmetic dentistry and the art of a smile makeover took a back seat at the weekend when I headed to London with a VIP – a very important passenger…my son!

It was time to deliver on a long standing promise to take Arnold who’s four on his next birthday to the capital for a whistle stop tour.

To say he was excited is perhaps an understatement and he’d been particularly looking forward to our selected mode of transport for the trip south – on the overnight sleeper.

So after closing up the Glasgow dental clinic on Friday evening it was home for dinner with all the family before a late night trip to Central Station to join the train to London.

Our boys’ weekend was a real treat…with me being able to spend quality time with him and show him a small selection of the sights of London. The city is a big deal for us adults so it was key to ensure that the sights we planned and the activities we wanted to do together were all manageable.

The result? A great success of a trip and he’s been talking about it a lot since.

Roll on the next trip – wonder where he’ll select as the next destination?

Dental implant “transformed my mouth” – testimonial from a patient.

WE always appreciate when a patient takes the time to write us a testimonial after their treatment is completed.

On this occasion the lady has told us how much of a transformation her dental implant has been for her mouth and the difference it’s made.

She talks about it being ‘just like a real tooth’ – which is exactly the objective when we’re undertaking dental implant surgery for patients at our Glasgow dental clinic.

We hope you find the testimonial an interesting read.

implant patient sends in testimonial about her dental implant surgery at our Glasgow clinic

Mouth "transformed" with the new implant - says patient

More progress on our new Glasgow dental clinic surgeries

The work continues at a steady pace to transform our new surgeries on the lower level of our dental clinic here in the West End of Glasgow.

The team from Intrafit arrived from down south to start cabinetry installation work.

These workmen are real perfectionists and these are the fifth and sixth surgery units they have installed for me in the last four years.

The original installation work is still solid and fully functional four busy years down the line.

The equipment deliveries are due to start tomorrow.

New installation work at Glasgow dental clinic

The installation work continues in the new surgeries.

Paint job to maximise clinic hygiene levels

We’re working to complete our two new surgeries at our Glasgow dental clinic.

These are located on the lower level of our clinic building. Progress is moving well at a fast pace and we reckon they’ll be completed within a week or so – all going well with equipment deliveries etc.

Painting work is underway in our two new surgeries on the lower level of our clinic building. Using the same ‘special’ paint as we did in our upstairs surgeries to ensure the ultimate in clinic hygiene.

Infection control is a key priority for the clinic team here and the new surgeries will be equipped with this objective in mind.
Whenever the builders move out the team to instal all the new state of the art equipment will be coming in to transform the rooms and create the finished job.

We’re all very excited at the prospect of having these additional surgeries to work with for the delivery of the very best in patient dental care and treatment.
When they’re complete we’ll give you a full pictorial tour and a video presentation.

Work underway at Glasgow Dental clinic - Philip Friel Advanced Dentistry

Painting work underway at our additional new clinic surgeries.

Special paint being used in surgeries

The 'special' paint used in our Glasgow dental clinic's new surgeries.

The Glasgow dental clinic story: from vision to reality PART 2

Here’s the second part of the blog outlining the story of our Glasgow dental clinic int he west end of the city.
We opened our doors in the November of 2010. It was the culmination of a lot of planning and the realisation of a personal dream come true…

Attention to detail

Without question one of the key successes of this project was the planning. I don’t mean the architect’s input, I mean everything from the detail in the financial planning to the planning of deliveries to coincide with the relevant workmen who were required for specific installation work.

Over the period I built up a collection of reference documents and notebooks with scribbled details of pieces of equipment, stockists and all manner of memory joggers to help keep me focused.

We worked hard at ‘future-proofing’ the building…installing its own dedicated power supply, advanced wiring and other hardware which means we can adapt and change the building in the future should the need arise.

There’s a great sense of professional and personal achievement in bringing together the elements of the clinic. As a clinical business we’ve grown from a team of three operating out of our ‘bijou’ temporary clinic to a team of 16 with clinical team members offering a fantastic range of expertise and experience.

Moving forward the clinic will be used to host seminars and courses and I’ve set up a separate company to look after these activities. I want to focus on teaching and lecturing to other dentists in Glasgow – many of our referring dentists in particular – on the subject of dental implant surgery.

My own surgery has been equipped with video cameras so those attending lectures can watch procedures in our lecture room as they’re being performed.

Final outcome

The doors were opened at the beginning of November, 2010, and the response has been fairly overwhelming. The feedback from our patients – old and new – has been great and all very positive.

The team loves the clinic as a work environment and the building itself has proven to be a real ‘magnet’ for new patients.
Their visits, we suspect, have been fuelled by curiosity in the first instance and when the reception team play their part in our ‘welcome process’ they soon help those new visitors to make appointments for consultations and check-ups.

Our patient waiting area has the welcoming feel of a boutique hotel with comfortable chairs and sofa, sumptuous soft furnishing and elegant lighting.

The colours are from a neutral palate which we feel helps generate a calming environment, soothing the nerves of any apprehensive patients.

Our surgeries which are cutting edge in their design with the best of today’s equipment have been created to ensure the highest level of hygiene.

Without question the clinic plays a key part in the patient experience but our dedicated team of highly experienced dental care professionals is the backbone of our daily objective – to deliver first-class treatment and service to our patients.

I hope you’ve enjoyed reading a bit more about the background to our clinic.