We received the following testimonial from a patient who came to see me about a smile makeover.
We always appreciate the time a patient takes to talk about his or her visit to see the dentist.
This 53-year-old patient’s journey was 18 months in duration – due to the complex nature of the dental work she required. As you’ll read in the paragraphs that follow the patient has highlighted the team work she encountered when she attended for her appointments. We all work particularly hard at being a focused team and so it’s fantastic when a patient delivers feedback in the following terms.
Here are her own words…
“I have been receiving outstanding reconstruction work from Philip’s clinic for the past eighteen months. Initially my teeth were in a very weakened condition and have now undergone a total transformation, I am thrilled with the resulting outcome.
“Firstly, I would like to commend and acknowledge his excellent team members:-
·Ross Henderson for his deft, intricate and precise root canal work, executed brilliantly, with his steady and congenial manner.
·Jill Clare for her superb white fillings, and her mastery in extracting a tricky impacted wisdom tooth- with immense care, she has a heart of gold.
·Glen Frew, a great Ambassador of Dentistry, wonderful in a crisis , and is extremely kind.
·Dental nurses Kasia, Louise and Pam for their; empathy, understanding, who cannot do enough to ease any discomfort, and are always ready with a reassuring arm.
·Dental Hygienist Jennifer, for her pristine thoroughness, recommendations ,and cheery disposition.
·Siobhan, Karyn and Carly, always with a welcoming smile , who are accommodating and professional at all times. They create a great first impression and give continual ongoing friendly advice if required.
Last and most importantly of all , Philip Friel himself has amazing dexterity, skill and artistry when fitting crowns for me. He makes well- calculated decisions without ever compromising his Professional reputation. His knowledge is phenomenal, he instills confidence , exudes calm, pays fine attention to detail and is always focused.
His teamwork and overseeing of my treatment was second to none. He ensures his clinic has a lovely relaxing ambience and is beautifully appointed, with immaculate state of the art equipment.
Not only is he a fantastic credit to his profession, he has totally restored my faith in all dental matters. I cannot wish enough continued success and good things to a more deserved and genuine person. With my sincere and grateful thanks.”
As you can imagine when the team received these words from the patient we were not only delighted but we appreciated the time she’d taken to chart the detail of her experience with relevance to each member of the team she’d encountered during the visits to our dental Glasgow clinic.