We appreciated this feedback sent in by an implant patient at our dental clinic in Glasgow
In particular we liked his line that coming here “makes a visit to the dentist one to look forward to rather than one to dread”.
We’re aware many patients may have issues about coming to see a dentist – indeed many have a phobia and we can work with them to help overcome this. Our team includes a professional with a particular focus on dental sedation – should this be required.
Meanwhile back to the patient who’d send us in feedback via a testimonial…
“I have been attending Philip Friel Advanced Dentistry for the past 18 months.
“The surgery itself is palatial and this is only complemented further by the staff that work so diligently in this pleasant environment.
“On arrival you are met by either Siobhan or Karen, and if you are fortunate you may get to meet them both. I was always met with a warm welcoming smile. They both have a fantastic way of making you feel rather important and were at all times so well spoken and informative.
“I have had experience in the past of doctors’ waiting rooms or other dental waiting areas and generally no conversation takes place and the process is all rather cold, not here both girls were chatty and friendly and again made the visit so pleasant.
“Moving on, I was fortunate enough to have the well educated expert, Philip as my dentist, along with Kasia his assistant. They worked like clockwork. They acted in such a professional manner at all times, however this professionalism was promoted in such a pleasant manner. At no time did I feel uneasy, I was made to feel totally reassured that I was being cared for by very competent professional people. This became more evident when I underwent implant surgery and was cared for expertly.
“I had occasion to visit the practice in Philip’s absence and was cared for by Glen Frew and on another occasion by Elizabeth Glass, both who approached their work with the same attitude that was evident in all of the other staff.
“To summarise, my impression of my dentist and his staff is that it works so well as everyone involved work together as a team helping each other where necessary. They genuinely appear to enjoy working in this practice and everyone seems so exuberant and enthusiastic.
“A dental Practice that has got it right, and makes a visit to the dentist one to look forward to rather than one to dread.”
As you can imagine we were particularly pleased to receive this feedback and we were interested in the way he mentioned everyone involved in our team from the reception team through to the dental nurses and others.