Bespoke dental gum shield to help patient raising charity funds on boxing night.

Patient Billy Smith, left, and Philip Friel at Philip Friel Advanced Dentistry. Billy is going to be boxing to raise funds for CHAS

Patient Billy Smith, left, and Philip Friel at Philip Friel Advanced Dentistry

We’re helping patient Billy Smith with the provision of a bespoke dental/gum shield.

He’s going to be using it during a boxing bout he’s taking part in later this month. His plan is to raise funds for that fantastic charity CHAS and a link to his fundraising page is here.

Billy’s doing the boxing as a personal training goal. We wish him luck in his fundraising efforts!

Dental dilemma solved at Glasgow clinic: “I now have the most amazing non-implant looking implant!”

As we’ve mentioned before we always appreciate when a patient takes some time to write a testimonial about their care and treatment at our Glasgow dental clinic.

This lady wrote to us after receiving a dental implant which provided a solution to a situation that had arisen all thanks to a baby tooth that had clearly overstayed its welcome.

Her particular words -  I now have the most amazing non-implant looking implant! – were well received by all who worked on her treatment plan throughout her visits to the clinic.

The patient wrote…

At the age of 53 I decided it was time to do something about a baby tooth – yes a baby tooth!  The problem was it became ‘wobbly’ and I had to replace it with a bridge a decade earlier.  This always annoyed me, as I have looked after my teeth, but this bridge just didn’t match my other teeth and felt clumpy at the back.

On a personal recommendation of a good friend I headed to the West End and to see Dr Friel.

What can I say?

The patient experience was amazing – from start to finish.

Aside from being an extremely pleasant man, he’s a highly professional, committed and focused clinician who knows his stuff.

And when it came to the decision to have an implant to resolve the issue I knew I was 100% in the right hands.

artwork shown in our Glasgow clinic where dental implants are offered

A key message

I’d set myself a time deadline of mid November to have it all done and dusted.

On November 1 – eight months virtually to the day we started – my final fitting was completed and I now have the most amazing non-implant looking implant!

I’m so pleased about the treatment and service I received.

Nothing was ever a problem and everyone in that clinic – receptionists, dental nurses and a couple of the other dentists who I had to see – are just so switched on and all made me feel nothing was ever a problem.

Thanks to Dr Friel and his amazing team!

I look forward to smiling wider and better than I ever imagined was possible.

 

Feedback welcome

In a busy clinical environment it can sometimes be very difficult and challenging to ensure that we keep the blog posts updated and that we share as much information with our patients – both new and existing – about what we do in our Glasgow dental clinic via the website.

We would welcome any feedback on the blog or the website in general.

We’d be delighted to hear from you if you’d like to know of any particular practice news that you think others would be interested in knowing.

You can contact us via the website by clicking here

Free time away from clinic – a rare but important treat

Dental implants, cosmetic dentistry and the art of a smile makeover took a back seat at the weekend when I headed to London with a VIP – a very important passenger…my son!

It was time to deliver on a long standing promise to take Arnold who’s four on his next birthday to the capital for a whistle stop tour.

To say he was excited is perhaps an understatement and he’d been particularly looking forward to our selected mode of transport for the trip south – on the overnight sleeper.

So after closing up the Glasgow dental clinic on Friday evening it was home for dinner with all the family before a late night trip to Central Station to join the train to London.

Our boys’ weekend was a real treat…with me being able to spend quality time with him and show him a small selection of the sights of London. The city is a big deal for us adults so it was key to ensure that the sights we planned and the activities we wanted to do together were all manageable.

The result? A great success of a trip and he’s been talking about it a lot since.

Roll on the next trip – wonder where he’ll select as the next destination?

Dental implant “transformed my mouth” – testimonial from a patient.

WE always appreciate when a patient takes the time to write us a testimonial after their treatment is completed.

On this occasion the lady has told us how much of a transformation her dental implant has been for her mouth and the difference it’s made.

She talks about it being ‘just like a real tooth’ – which is exactly the objective when we’re undertaking dental implant surgery for patients at our Glasgow dental clinic.

We hope you find the testimonial an interesting read.

implant patient sends in testimonial about her dental implant surgery at our Glasgow clinic

Mouth "transformed" with the new implant - says patient

More progress on our new Glasgow dental clinic surgeries

The work continues at a steady pace to transform our new surgeries on the lower level of our dental clinic here in the West End of Glasgow.

The team from Intrafit arrived from down south to start cabinetry installation work.

These workmen are real perfectionists and these are the fifth and sixth surgery units they have installed for me in the last four years.

The original installation work is still solid and fully functional four busy years down the line.

The equipment deliveries are due to start tomorrow.

New installation work at Glasgow dental clinic

The installation work continues in the new surgeries.

Paint job to maximise clinic hygiene levels

We’re working to complete our two new surgeries at our Glasgow dental clinic.

These are located on the lower level of our clinic building. Progress is moving well at a fast pace and we reckon they’ll be completed within a week or so – all going well with equipment deliveries etc.

Painting work is underway in our two new surgeries on the lower level of our clinic building. Using the same ‘special’ paint as we did in our upstairs surgeries to ensure the ultimate in clinic hygiene.

Infection control is a key priority for the clinic team here and the new surgeries will be equipped with this objective in mind.
Whenever the builders move out the team to instal all the new state of the art equipment will be coming in to transform the rooms and create the finished job.

We’re all very excited at the prospect of having these additional surgeries to work with for the delivery of the very best in patient dental care and treatment.
When they’re complete we’ll give you a full pictorial tour and a video presentation.

Work underway at Glasgow Dental clinic - Philip Friel Advanced Dentistry

Painting work underway at our additional new clinic surgeries.

Special paint being used in surgeries

The 'special' paint used in our Glasgow dental clinic's new surgeries.

The Glasgow dental clinic story: from vision to reality PART 2

Here’s the second part of the blog outlining the story of our Glasgow dental clinic int he west end of the city.
We opened our doors in the November of 2010. It was the culmination of a lot of planning and the realisation of a personal dream come true…

Attention to detail

Without question one of the key successes of this project was the planning. I don’t mean the architect’s input, I mean everything from the detail in the financial planning to the planning of deliveries to coincide with the relevant workmen who were required for specific installation work.

Over the period I built up a collection of reference documents and notebooks with scribbled details of pieces of equipment, stockists and all manner of memory joggers to help keep me focused.

We worked hard at ‘future-proofing’ the building…installing its own dedicated power supply, advanced wiring and other hardware which means we can adapt and change the building in the future should the need arise.

There’s a great sense of professional and personal achievement in bringing together the elements of the clinic. As a clinical business we’ve grown from a team of three operating out of our ‘bijou’ temporary clinic to a team of 16 with clinical team members offering a fantastic range of expertise and experience.

Moving forward the clinic will be used to host seminars and courses and I’ve set up a separate company to look after these activities. I want to focus on teaching and lecturing to other dentists in Glasgow – many of our referring dentists in particular – on the subject of dental implant surgery.

My own surgery has been equipped with video cameras so those attending lectures can watch procedures in our lecture room as they’re being performed.

Final outcome

The doors were opened at the beginning of November, 2010, and the response has been fairly overwhelming. The feedback from our patients – old and new – has been great and all very positive.

The team loves the clinic as a work environment and the building itself has proven to be a real ‘magnet’ for new patients.
Their visits, we suspect, have been fuelled by curiosity in the first instance and when the reception team play their part in our ‘welcome process’ they soon help those new visitors to make appointments for consultations and check-ups.

Our patient waiting area has the welcoming feel of a boutique hotel with comfortable chairs and sofa, sumptuous soft furnishing and elegant lighting.

The colours are from a neutral palate which we feel helps generate a calming environment, soothing the nerves of any apprehensive patients.

Our surgeries which are cutting edge in their design with the best of today’s equipment have been created to ensure the highest level of hygiene.

Without question the clinic plays a key part in the patient experience but our dedicated team of highly experienced dental care professionals is the backbone of our daily objective – to deliver first-class treatment and service to our patients.

I hope you’ve enjoyed reading a bit more about the background to our clinic.

The Glasgow dental clinic story: from vision to reality PART 1

I’m often asked about the history of the clinic and the building which houses our surgeries.
Here’s a blog all about the evolution of Philip Friel Advanced Dentistry…tells the story about how the clinic came about.

I hope you find it of interest…

My vision for my new clinic was crystal clear.
I wanted to create a leading dental clinic with highly experienced and trained staff working in an environment equipped with the very best in dental technology to ensure our patients receive the highest-level of treatment and care.

I wanted my new clinic to look like no other clinic – to be a state of the art building in which patients would feel 100% comfortable and welcome at all times.
My clinic is about its people – the staff and the patients. I wanted to create a space that would be the perfect background for everyone.

Where it all began

My professional career has resulted from a long held passion for the study of dentistry and especially cosmetic enhancement work.

Having graduated from Glasgow University with degrees in anatomy in 1998 and dental surgery in 2000 I left my home town of Glasgow and headed northwards.

I worked in Inverness taking a two year training pathway in general practice and maxillofacial surgery.
I then opened a clinic in Ayrshire and spent five years building it up, developing its patient list before selling it.

The day after I sold the Ayrshire practice I bought the building that was to become my current clinic, however due to the premises having existing tenants I needed to wait for almost three years before seeing my vision become a reality in its final form.

Over the years since graduating and developing my career I have had a particular focus on dental implants and have travelled extensively throughout the world in my quest to study more about implantology.
I had always wanted to create a clinic where, as well as offering bespoke general dentistry, our patients could avail themselves of the finest cosmetic dentistry techniques and, of course, life changing dental implant surgery.

In the three year period before moving into the new clinic I worked from temporary premises just a few hundred yards from the new building.
This meant it was easy for me to work closely with the architects and subsequently the project manager because I could be on-site in just a few minutes.

Work in progress

I’d known my new clinic premises – based in a traditional Victorian red-sandstone, tenement style building – for many years before purchasing, living as I did at the time in the neighbourhood with my wife and family.

The area has a really good ‘buzz’ to it and is a much-sought after residential pocket of West End Glasgow with an excellent local and outlying patient demographic within easy commute. Neighbouring businesses include hairdressers, doctors’ surgeries, delis, wine bars, bookshops and coffee shops.

The new premises are split over two levels and the ground floor is elevated giving passing motorists an ideal view of the clinic. Located adjacent to traffic lights at a busy junction it means that drivers and their passengers can see the premises and signage – proving to be a great marketing bonus with the clinic name being the most-used keywords on Google searches generating visitors to our website.

The building dates back to late 19th century, is listed and is in the middle of a conservation area and so our hands were rightly tied as to what we could and couldn’t do with it. My aim, however, was to ensure that our makeover was as sympathetic to the original building as possible and I wanted our refurbishment project to create a hugely positive benefit to the street in general.

We worked with and supported the local community council in order that they knew we wanted to be a ‘good neighbour’.

I instructed the architect to not only look after the internal refurbishment but also consider the garden and stairway entrance to the clinic.

I had a healthy concern about the need to adhere to stringent planning laws but thankfully I had a great architect on board and he gave me a lot of confidence about what we could achieve in the new clinic.

The design brief for the new clinic saw the radical transformation of the ground and basement floors of a predominantly residential building to create a 21st century, cutting edge clinic with the latest developments in dental technology and sterilisation techniques.

My brief to the architect was to create a clinic that was “bespoke, dynamic and different” that would create a new benchmark in clinical environments.

The two level clinic houses five surgery rooms with the latest in contemporary technology and equipment.

As well as extensive internal work, I gave the exterior and gardens a facelift too.

Because I lived nearby at the time of the renovaton and I love the area I knew the importance of keeping our neighbourhood looking great and vibrant.

As well as attention to detail inside we mirrored that outside with the design of the new wrought-iron railings incorporating the nice touch of our company logo.

This project was a real dream come true for me and I had spent several years visualising and developing very specific aims and objectives about how the clinic would operate. Today’s patients have high expectations in terms of patient care and comfort and my own standards are high.

I’d done extensive research on how the clinic would be fitted out with input from all over the world – visiting clinics in Sweden, Germany, Canada and the US.

The plans were a real melting pot of bringing together what the patient needs and expects and my vision to create an environment that’s different and state of the art.

The new design was endorsed by many of the leading dental companies who associated themselves with the project.

Because I’d had the building for three years before we eventually moved in, I was able to prepare myself mentally for the project. The extra time also gave me the chance to work closely with my accountant who was able to prepare the budget for the project. That extra time also gave me the opportunity to save money for purchasing equipment.

My project manager and main contractor Simon Mullen was excellent. He was a neighbour and I met him at a summer party about a year before we started our work together.

I already had encountered experiences with two other project managers who’d been keen to get involved and hadn’t been impressed so Simon’s arrival was exciting.

He was a great influence on the whole project, spending a huge amount of time on-site, overseeing the refurbishment and being the ideal liaison between the contractors and many of the dental equipment suppliers.

The printing cartridge bomb scare in the middle of 2010 which almost crippled our flights network had an impact on our project. We were awaiting deliveries of the sofa from Spain, the vinyl floor covering from Italy and the ‘no-touch’ taps from Holland. Suddenly everything ground to a halt as deliveries were ‘quarantined’ for uncertain periods of time.

Notwithstanding these unexpected hiccups the project went well. In just three months the major work – the hidden wiring, plumbing, electrical and building stuff that no-one sees but the cheque book sizzles with was done and the fitting and installation work began.

Read part 2 soon….

Courses planned

We’re planning to run a series of course during 2013 that will be of interest to other dental care professionals.

We have a great seminar room and audio-visual links throughout the Glasgow dental clinic complex that allow us to showcase work being carried out in a surgery to an audience in another part of the building.

The courses planned will cover a wide range of topics including the work of a dental implant nurse and dental implant surgery.

Dental care professionals are required to complete a specified period of study to further their professional development and it’s our intention that these courses will be verified as contributing to that study total.

We’re working on the programme at the moment and as soon as it’s complete we’ll release details.