If you fail to plan, you plan to fail: the importance of project planning

Work is now coming to end on the makeover and fit-out of our two new surgeries on the lower level of our dental clinic in the heart of Glasgow’s West End.

The brand new equipment is in situ, the painting’s complete and what looked very much like two empty shells now resemble 21st century state of the art surgeries, ready to welcome our first patients.

It’s an exciting finale to a major project which certainly didn’t start its development yesterday!

Around four years ago in fact was when I started with the plans for a new clinic.

Before anything started, I had completed full design, planning, contingency etc and now, despite splitting into three manageable phases with slight alterations along the way, that same plan is now nearing completion.

Planning is very much an essential starting point of all we do dentally – whether it’s for dental implants, a smile makeover or a specific cosmetic dentistry treatment – but it’s also an essential part of all we do.

Several other dentists in Glasgow have asked me for my most important tip in developing a new clinic.

To me it’s an easy answer – planning.

As the saying goes – if you fail to plan, you plan to fail.

That very in-depth, detailed planning has paid dividends in the evolution of the clinic. We’ll post some new photography as and when we’ve completed 100%.

Dental dilemma solved at Glasgow clinic: “I now have the most amazing non-implant looking implant!”

As we’ve mentioned before we always appreciate when a patient takes some time to write a testimonial about their care and treatment at our Glasgow dental clinic.

This lady wrote to us after receiving a dental implant which provided a solution to a situation that had arisen all thanks to a baby tooth that had clearly overstayed its welcome.

Her particular words -  I now have the most amazing non-implant looking implant! – were well received by all who worked on her treatment plan throughout her visits to the clinic.

The patient wrote…

At the age of 53 I decided it was time to do something about a baby tooth – yes a baby tooth!  The problem was it became ‘wobbly’ and I had to replace it with a bridge a decade earlier.  This always annoyed me, as I have looked after my teeth, but this bridge just didn’t match my other teeth and felt clumpy at the back.

On a personal recommendation of a good friend I headed to the West End and to see Dr Friel.

What can I say?

The patient experience was amazing – from start to finish.

Aside from being an extremely pleasant man, he’s a highly professional, committed and focused clinician who knows his stuff.

And when it came to the decision to have an implant to resolve the issue I knew I was 100% in the right hands.

artwork shown in our Glasgow clinic where dental implants are offered

A key message

I’d set myself a time deadline of mid November to have it all done and dusted.

On November 1 – eight months virtually to the day we started – my final fitting was completed and I now have the most amazing non-implant looking implant!

I’m so pleased about the treatment and service I received.

Nothing was ever a problem and everyone in that clinic – receptionists, dental nurses and a couple of the other dentists who I had to see – are just so switched on and all made me feel nothing was ever a problem.

Thanks to Dr Friel and his amazing team!

I look forward to smiling wider and better than I ever imagined was possible.

 

Free time away from clinic – a rare but important treat

Dental implants, cosmetic dentistry and the art of a smile makeover took a back seat at the weekend when I headed to London with a VIP – a very important passenger…my son!

It was time to deliver on a long standing promise to take Arnold who’s four on his next birthday to the capital for a whistle stop tour.

To say he was excited is perhaps an understatement and he’d been particularly looking forward to our selected mode of transport for the trip south – on the overnight sleeper.

So after closing up the Glasgow dental clinic on Friday evening it was home for dinner with all the family before a late night trip to Central Station to join the train to London.

Our boys’ weekend was a real treat…with me being able to spend quality time with him and show him a small selection of the sights of London. The city is a big deal for us adults so it was key to ensure that the sights we planned and the activities we wanted to do together were all manageable.

The result? A great success of a trip and he’s been talking about it a lot since.

Roll on the next trip – wonder where he’ll select as the next destination?

Dental implant “transformed my mouth” – testimonial from a patient.

WE always appreciate when a patient takes the time to write us a testimonial after their treatment is completed.

On this occasion the lady has told us how much of a transformation her dental implant has been for her mouth and the difference it’s made.

She talks about it being ‘just like a real tooth’ – which is exactly the objective when we’re undertaking dental implant surgery for patients at our Glasgow dental clinic.

We hope you find the testimonial an interesting read.

implant patient sends in testimonial about her dental implant surgery at our Glasgow clinic

Mouth "transformed" with the new implant - says patient

The Glasgow dental clinic story: from vision to reality PART 1

I’m often asked about the history of the clinic and the building which houses our surgeries.
Here’s a blog all about the evolution of Philip Friel Advanced Dentistry…tells the story about how the clinic came about.

I hope you find it of interest…

My vision for my new clinic was crystal clear.
I wanted to create a leading dental clinic with highly experienced and trained staff working in an environment equipped with the very best in dental technology to ensure our patients receive the highest-level of treatment and care.

I wanted my new clinic to look like no other clinic – to be a state of the art building in which patients would feel 100% comfortable and welcome at all times.
My clinic is about its people – the staff and the patients. I wanted to create a space that would be the perfect background for everyone.

Where it all began

My professional career has resulted from a long held passion for the study of dentistry and especially cosmetic enhancement work.

Having graduated from Glasgow University with degrees in anatomy in 1998 and dental surgery in 2000 I left my home town of Glasgow and headed northwards.

I worked in Inverness taking a two year training pathway in general practice and maxillofacial surgery.
I then opened a clinic in Ayrshire and spent five years building it up, developing its patient list before selling it.

The day after I sold the Ayrshire practice I bought the building that was to become my current clinic, however due to the premises having existing tenants I needed to wait for almost three years before seeing my vision become a reality in its final form.

Over the years since graduating and developing my career I have had a particular focus on dental implants and have travelled extensively throughout the world in my quest to study more about implantology.
I had always wanted to create a clinic where, as well as offering bespoke general dentistry, our patients could avail themselves of the finest cosmetic dentistry techniques and, of course, life changing dental implant surgery.

In the three year period before moving into the new clinic I worked from temporary premises just a few hundred yards from the new building.
This meant it was easy for me to work closely with the architects and subsequently the project manager because I could be on-site in just a few minutes.

Work in progress

I’d known my new clinic premises – based in a traditional Victorian red-sandstone, tenement style building – for many years before purchasing, living as I did at the time in the neighbourhood with my wife and family.

The area has a really good ‘buzz’ to it and is a much-sought after residential pocket of West End Glasgow with an excellent local and outlying patient demographic within easy commute. Neighbouring businesses include hairdressers, doctors’ surgeries, delis, wine bars, bookshops and coffee shops.

The new premises are split over two levels and the ground floor is elevated giving passing motorists an ideal view of the clinic. Located adjacent to traffic lights at a busy junction it means that drivers and their passengers can see the premises and signage – proving to be a great marketing bonus with the clinic name being the most-used keywords on Google searches generating visitors to our website.

The building dates back to late 19th century, is listed and is in the middle of a conservation area and so our hands were rightly tied as to what we could and couldn’t do with it. My aim, however, was to ensure that our makeover was as sympathetic to the original building as possible and I wanted our refurbishment project to create a hugely positive benefit to the street in general.

We worked with and supported the local community council in order that they knew we wanted to be a ‘good neighbour’.

I instructed the architect to not only look after the internal refurbishment but also consider the garden and stairway entrance to the clinic.

I had a healthy concern about the need to adhere to stringent planning laws but thankfully I had a great architect on board and he gave me a lot of confidence about what we could achieve in the new clinic.

The design brief for the new clinic saw the radical transformation of the ground and basement floors of a predominantly residential building to create a 21st century, cutting edge clinic with the latest developments in dental technology and sterilisation techniques.

My brief to the architect was to create a clinic that was “bespoke, dynamic and different” that would create a new benchmark in clinical environments.

The two level clinic houses five surgery rooms with the latest in contemporary technology and equipment.

As well as extensive internal work, I gave the exterior and gardens a facelift too.

Because I lived nearby at the time of the renovaton and I love the area I knew the importance of keeping our neighbourhood looking great and vibrant.

As well as attention to detail inside we mirrored that outside with the design of the new wrought-iron railings incorporating the nice touch of our company logo.

This project was a real dream come true for me and I had spent several years visualising and developing very specific aims and objectives about how the clinic would operate. Today’s patients have high expectations in terms of patient care and comfort and my own standards are high.

I’d done extensive research on how the clinic would be fitted out with input from all over the world – visiting clinics in Sweden, Germany, Canada and the US.

The plans were a real melting pot of bringing together what the patient needs and expects and my vision to create an environment that’s different and state of the art.

The new design was endorsed by many of the leading dental companies who associated themselves with the project.

Because I’d had the building for three years before we eventually moved in, I was able to prepare myself mentally for the project. The extra time also gave me the chance to work closely with my accountant who was able to prepare the budget for the project. That extra time also gave me the opportunity to save money for purchasing equipment.

My project manager and main contractor Simon Mullen was excellent. He was a neighbour and I met him at a summer party about a year before we started our work together.

I already had encountered experiences with two other project managers who’d been keen to get involved and hadn’t been impressed so Simon’s arrival was exciting.

He was a great influence on the whole project, spending a huge amount of time on-site, overseeing the refurbishment and being the ideal liaison between the contractors and many of the dental equipment suppliers.

The printing cartridge bomb scare in the middle of 2010 which almost crippled our flights network had an impact on our project. We were awaiting deliveries of the sofa from Spain, the vinyl floor covering from Italy and the ‘no-touch’ taps from Holland. Suddenly everything ground to a halt as deliveries were ‘quarantined’ for uncertain periods of time.

Notwithstanding these unexpected hiccups the project went well. In just three months the major work – the hidden wiring, plumbing, electrical and building stuff that no-one sees but the cheque book sizzles with was done and the fitting and installation work began.

Read part 2 soon….

Patient’s view on dental implant work: “awe inspiring piece of precision ‘engineering’”

We were delighted to receive this testimonial from a patient at our Glasgow clinic.

We really do appreciate the time patients will take in giving us feedback on the treatment they’ve received. This 68-year-old female patient wrote…

Dr Philip Friel is an outstanding practitioner, an unbridled enthusiast and optimist, and an utterly delightful person in whom one can have absolute confidence; he is well deserving of the many awards and accolades he has received, both at Scottish and national levels.

Despite setbacks, none of which occasioned by him, during my complicated, implant treatment, he continued to treat me with infinite patience, perseverance and genuine kindness. His approach has always been unhurried, calm and precise.

Before the treatment commenced, I received a detailed treatment plan with a precise costing, rather than the more commonly given estimate. It was particularly reassuring to be given Dr Friel’s mobile phone number with instructions to contact him, should I experience any post-treatment problems; following each surgical procedure, I had a phone call from the practice checking on how I was feeling. Such attention to detail, does make a real difference to the overall, patient experience.

Dr Friel’s dental implant nurse, Kasia, has been a constant support; her friendliness and empathy have been a real ‘comfort blanket,’ as I am definitely not the bravest or calmest of patients, following a lifetime of dental complications, too numerous to mention.

The finished result is aesthetically very pleasing and an awe inspiring piece of precision ‘engineering’. It has certainly taken time and there have been difficulties along the way, however, thanks to the sheer professionalism and perseverance of Phil, I am delighted to say, mission duly accomplished. Philip Friel Advanced Dentistry is a dynamic practice, using state of the art technology and the very latest techniques and materials, but for me, it is the genuinely warm and friendly atmosphere and the emphasis on treating people as individuals, in addition to the high quality dental care, that sets it apart from others. I cannot recommend Philip Friel highly enough, and sincerely thank everyone involved in my treatment.”

The team particularly appreciated the patient’s comments about dental implant nurse Kasia whose involvement gave the patient what she described as a “comfort blanket”.
Our thanks to the patient for her kind words.

Clinic back in full swing…

We’ve had a busy start to the new year – always a good sign.

After the holiday break the Glasgow clinic dental team returned full of renewed enthusiasm and motivation – and spurred on by our success as recipients of the Best Team Award (Scotland) in the UK Dentistry Awards in December.

Team work is vital in a clinic and we’re fortunate to work with a group of focused, experienced and well trained dental care professionals who know what team work is all about.

I’ve had some focus also on my role as president-elect of the ADI UK (the Association of Dental Implantology UK). The organisation exists not only to inform the public about the ins and outs of dental implant surgery but also to help dentists involved in this work. I’ve found membership a huge advantage as we get to find out a huge amount of information about the latest and newest advances in the dental implant world.

If you’d like more information about the ADI and its work you can click here.

Testimonial from a patient undergoing dental implant treatment: “Excellent result”

We always appreciate feedback from patients who undergo any treatment at our dental clinic here in Glasgow.

Here we are showing an image of a handwritten note from a female patient who had dental implant work carried out.

As you’ll read she was happy with what she calls an “excellent result”.

We thank the patient for taking the time to write this – and we hope you enjoy reading it too.

Should you have any questions about dental implant work or any of the other treatments or service at Philip Friel Advanced Dentistry please don’t hesitate to contact us.

Photograph of testimonial from female patient at Glasgow clinic of Philip Friel

Testimonial written by female patient for Glasgow dental clinic

Dentures V Dental Implants – the great debate…

It’s a question I’m often asked…should a patient go for dental implants or dentures?

I will often refer a new patient to your website or our in-clinic testimonial book to read what our past patients have had to say about the dental implant decision.

Some of their own words make for really powerful reading.

This is a testimonial from a lady in her early 60s who’d had three decades of denture wearing. Then she decided to opt for the dental implant solution when she came to our Glasgow dental clinic.

“I lost my teeth when I was in my late 30s and was never comfortable wearing dentures. I rarely smiled, as I was self-conscious of my dentures looking false.

“As I am a vegetarian who enjoys healthy eating I had trouble eating certain foods such as some breads, fruits, nuts and pulses, this problem restricted my choices when I was eating out. It was a major decision for me to go through with the treatment for implants.

“Philip put my mind at ease by explaining from start to finish the procedure, any potential complications and what post treatment I would need to receive.

“He explained this in a jargon free way, which helped me to talk to my family, who were uncertain and worried about dental treatment that seemed pretty complicated and almost like a major operation. Immediately after my treatment when I returned home I received a phone call from Philip to see how I was feeling, which reassured me very much.

“Post operation I was in a little discomfort, which lasted around seven weeks, but by following the advice given by Philip I have had no further problems and it has been a great success. I have no regrets and psychologically feel more confident and assertive when speaking and eating. My daughter mentioned this year that I looked different in the holiday photos, happier and younger looking, which I was pleased to hear.

“I have also been asked if my teeth are my own – of course I say yes! I can now eat foods that previously I couldn‘t, which is wonderful when in restaurants.

“Although at times it was a lengthy process, I would advise anyone who feels self-conscious about wearing dentures to consider implants as an alternative. I received first class information, treatment and post-operative care, which have made a huge difference to my way of life.”

We were very pleased to receive such a positive reaction from our patient. It is clear that her life has been greatly enhanced by her new dental implants.
We all smiled especially when we read her quote…

“I have also been asked if my teeth are my own – of course I say yes! I can now eat foods that previously I couldn‘t, which is wonderful when in restaurants.”

Eating for many is of course a simple – no thought required – process. For this lady it had been problematic in the past when she didn’t have the implants. We were delighted with her specific mention about the difference it had made to her when dining.

“Life enhancing” dental implant work – a dentist’s viewpoint

I call them ‘life-enhancing’…

They can dramatically change and improve a patient’s appearance and dental function.

They can play a key role in boosting the smile factor in cosmetic dentistry or reconstructive dentistry.

But how much do you know about dental implants? I’ve put together some quick facts about implants to give you an insight into what is a dental phenomenon.
We’re on hand here at our Glasgow dental clinic if you need more information about dental implants.

What is a dental implant?

A natural tooth consists of a crown (the part you see above the gum), and the root (the part hidden under the gum). It is the root in the jawbone that actually holds the natural tooth in place.
Dental implants are state of the art modern dentistry.
They are small titanium “fixtures” that take place of the natural root of the tooth. Carefully implanted into the bone, these very tiny titanium roots actually bond or integrate with a patient’s bone, more securely than natural root would.

Dental Implants provide additional support where teeth are missing without putting forces onto remaining natural teeth. They can be used to support the replacement of a single missing tooth or a complete functional set for individuals who have lost many of their teeth.

What are the benefits of dental implants?

Improved Appearance.

When teeth are lost, ongoing shrinkage of the jawbone occurs making the face look older. Dental implants can stop this for happening. Dental implants look and feel like your own teeth.

Improved Comfort

Dental implants eliminate the pain and discomfort of removable full or partial dentures. Since dentures sit on top of the jawbone and gums, continuous shrinkage of the jaw bone alters the fit of the denture resulting in slipping or rocking of the dentures. Exposed nerves and irritation of the gum tissue may add to the discomfort.

Implant supported replacement teeth are like natural teeth because they are anchored securely to your jawbone.

Gum irritation and the pain associated with conventional full or partial dentures are eliminated.

No matter what is your question about dental implants may be please let us know. We’ll be delighted to answer your questions and explain more as necessary.