I’ve worked with Philip for almost four years now and carried out my role in the period of build-up to the new clinic opening its doors in November, 2010. That build-up period was full=on and hectic, helping Philip run his previous clinic premises as well as supporting him in what was a major renovation project of our existing building. It was stressful but enjoyable and hugely satisfying to see the new clinic take shape, open and welcome our first patients.
In previous careers I’ve worked in customer service environments and so appreciate the importance of delivering the best to our patients.
For everything to run smoothly in the surgeries, it’s important to have first-class back-up support in terms of administration and organisation.
With Philip Friel Advanced Dentistry in Glasgow, I work two full days within the clinic and I also have the flexibility to work from home, which suits me perfectly.
Any working mother with small children will appreciate it is key for the work/home balance to be right in order to succeed in both.
A busy week will consist of managing Phil’s diary commitments , managing the accounts and supplier invoices, liasing with associates/staff/marketing team, booking courses/events, and general administration work. The organisational aspect of my job is something I really enjoy along with the variety in my role.
I’m based in a small but perfectly organised office in the clinic. There are no windows in the office I use so occasionally I’ll call my colleagues on reception to ask for a weather check before either heading out for lunch, on errands or at the end of the day when I’m leaving.
I think most people who know me would agree that being organised or taking the role of the ‘organiser’ comes naturally to me. I am a lover of lists and I enjoy ticking things off as I go! This works well in my home and also in my job at the clinic.
There’s a real ‘can-do’ attitude among all the clinical and administrative team members and I really enjoy that aspect of my work environment.
If, and when, the need arises I’ll jump onto the reception to assist my colleagues there and I really enjoy face-to-face contact with our patients – plus I can see out of the windows into the bustling West End and keep an eye on the weather at the same time!
I am fortunate to work with an incredible team of people and feel so blessed that I look forward to coming to work.
If you have any queries about this blog or would like more information about the dental services and treatments we offer please contact our reception team on 0141 339 7579.