“Awe inspiring piece of precision engineering” – how one implant patient described her surgery

We’re always delighted to receive feedback from patients and many have written testimonials which they’re happy to share with others. We appreciate the time these Glasgow clinic patients take in writing their pieces.

Here’s a testimonial we’ve just received from a 66 year old female patient who underwent dental implants surgery at the clinic. She wrote…

“Philip Friel is an outstanding practitioner, an unbridled enthusiast and optimist, and an utterly delightful person in whom one can have absolute confidence; he is well deserving of the many awards and accolades he has received, both at Scottish and national levels.

“Despite setbacks, none of which occasioned by him, during my complicated, implant treatment, he continued to treat me with infinite patience, perseverance and genuine kindness.  His approach has always been unhurried, calm and precise.

“Before the treatment commenced, I received a detailed treatment plan with a precise costing, rather than the more commonly given estimate. It was particularly reassuring to be given Philip’s mobile phone number with instructions to contact him, should I experience any post-treatment problems; following each surgical procedure, I had a phone call from the practice checking on how I was feeling. Such attention to detail, does make a real difference to the overall, patient experience.

“Philip’s dental implant nurse, Kasia, has been a constant support; her friendliness and empathy have been a real ‘comfort blanket,’ as I am definitely not the bravest or calmest of patients, following a lifetime of dental complications, too numerous to mention.

“The finished result is aesthetically very pleasing and an awe inspiring piece of precision ‘engineering’. It has certainly taken time and there have been difficulties along the way, however, thanks to the sheer professionalism and perseverance of Phil, I am delighted to say, mission duly accomplished.    Philip Friel Advanced Dentistry is a dynamic practice, using state of the art technology and the very latest techniques and materials, but for me, it is the genuinely warm and friendly atmosphere and the emphasis on treating people as individuals, in addition to the high quality dental care, that sets it apart from others.

“I cannot recommend Philip Friel highly enough, and sincerely thank everyone involved in my treatment.”

Lunch & learn session with our sterilising/decontamination experts

From time to time we welcome represenatives from our suppliers to share knowledge with our clinical team. These sessions are always hugely beneficial and informative.

Recently the full team at our Glasgow dentistry clinic had a ‘lunch and learn’ meeting with the decontamination experts from Schulke who provide us with much of the chemicals/products for our sterilising/decontamination suite and for use in the clinical areas.

We’re at the top of our game in this sphere of cross infection control and it’s a key priority for the entire team. We’re working on a new and innovative programme for the clinic which will take us to another level – and this will be introduced shortly.

We’ll tell you more about it when we’ve launched the programme.